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The Samsung Galaxy Z Flip4
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New Member

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4 Messages

Tue, Nov 23, 2021 3:45 AM

New to AT&T

I signed up for AT&T several days ago. They set me up with the Samsaung Z fold3 and a unlimited data plan.

Today I received a warning that I have used up all of my 2gb of my 2gb data. I went to my account on line and it says 0gbs with 28 days left. I couldn't get a live person on the phone. I was planning on going back to the store tomorrow unless anyone has an answer for this.

At this point I'm truly regretting switching my service.

I was told I would receive an $800. Credit to go towards the new phone if I traded my old phone in. I traded it in and when I got home I began reading the paperwork that they put in a bag and didn't show me while in the store. On paper was a receipt for my trade in where they gave me $220 trade in value. I was upset and wrote a poor review. I received a call from a guy from the store and said he read my review and it I looked right underneath the trade in value I will see that it says I was given an $800. Credit. I looked. My husband looked. My dog looked! It's not there! It doesn't show up in my account information either! I didn't sign anything as far as legal stuff like I had done for phones in the past. Is there a legal way to get out of this mess, keep my number and go back where at least the local representatives don't lie? I know I can return the phone within the 14 days grace period. I feel screwed! Because of their trickery I see that I will be paying twice as much as I was for two lines with my previous provider. Has anyone else gone through this? Is it worth even getting my attorney involved?

Sorry...I really intended to only ask about the warning I got.

Accepted Solution

Official Solution

ACE - Sage

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102.2K Messages

1 year ago

AT&T hasn't had a 2 gig plan and years. So I don't know how it's possible to have put you on a 2GB plan when No Such Thing exists.

There's also no benefit for an AT&T employee or third-party employee to put someone on a plan other than unlimited data. That's where the Kudos are, the more expensive the plan the better.

Call 611 from your phone. This will connect you with someone from customer service. When you get the automated phone tree say help, until you get a live person. Once you get a live person, explain to them that you just purchased a new phone and traded in an old one and have no data when you should have been put on an unlimited data plan.  They'll fix it. 

Unlimited data plan is required in order to qualify for the $800 in credits for your trade in. Those credits are provided over 36 months. Information which was in whatever agreement you signed when you trade it in your old phone and purchase the new one. 

Did you read what you signed?   

The store receipt you received saying your trade-in was valued at $220, which exceeds the $90 minimum to qualify for $800 in credits, should not be misplaced. Put it somewhere and don't lose it.   It is proof that you traded in a qualifying phone at the store. 

You can't get the trade in back.  

I have no reason to believe you have been lied to, but somebody didn't know what they were doing if they did not set you up on an unlimited data plan. The smallest, and only limited data plan available is 4 gigs. Once that 4 gigs is used up you are charged overage charges.   There is no incentive to sign someone up on the 4 Gig plan, it's all about unlimited plans. 

Constructive

Employee

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30K Messages

1 year ago

@sandblaster 🤦‍♂️ I don’t have the energy to respond 

New Member

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4 Messages

1 year ago

Well that's lame 

New Member

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4 Messages

1 year ago

Thank you for all the helpful information!

New Member

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4 Messages

1 year ago

Thank you @formerlyknownas 

I took your advice and spoke with a very nice detailed oriented CSR.

Initially I had shared the negative experience with my former carrier with the ones who signed me up for AT&T and gave me the new phone. I was upset and frustrated. I'm a very trusting person and I just let them get everything done without questioning anything. In return nothing had been explained as to how things work while getting set up in the store.

The CSR took her time in explaining what they should have told me. They probably assumed I knew how things work.

Anyway, I feel so much better about it all now.

I do wish more employees in the customer service field were more like her. She represented AT&T very well.

You would make a good CSR!

Thank you so much in taking the time to steer me in the right direction!

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