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1 Message

Sun, Sep 20, 2020 7:14 PM

New Sim card

I had to get a new Sim card programmed to new phone but still does not work



ACE - Guru


533 Messages

a month ago

Next step is going to an AT&T store and have them figure it out before you leave.


Not a lot we can do here.

- Joel
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User

Community Support


136.1K Messages

a month ago

Hello @rtntturner,


Thank you for your concern.


We'd like to look further into this matter.


With more details, we'll be able to assist you to the best of our ability:

  • Is your new device not activated?
  • Are you receiving any error messages ?
  • Are you able to use any service needed functions?
  • Also, have you make a visit to your nearest retail store for assistance?

Please get back to us so we can work towards a resolution as quickly as possible.


Jonye, AT&T Community Specialist.

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