Have been with ATT 24 years putting up with their update/patches. Switching to Mint Mobile. It has taken 3 days to get ATT to unlock my phone so I can use it. Put in the unlock request 3 days ago, 'chatted' with countless people, am still without a phone. They are telling me now that it will be another 24-48 hours.
I just noticed that 3 of my devices, which were all purchased outside of any carrier deal, sim-free, and unlocked, which I brought over to AT&T from another carrier (who never locked them to their netowork), now they are locked to the AT&T network. The 4th device is an iPad 10, I didn't specify a carrier when I bought it from Apple. I never received a message that they were locked to AT&T until this week. They didn't used to be.
Was there some change in the TOS that says they would start locking all devices?
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Accepted Solution
Official Solution
sandblaster
ACE - Expert
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64.6K Messages
1 year ago
https://att.com/deviceunlock
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reginaehopkins
New Member
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1 Message
11 months ago
Have been with ATT 24 years putting up with their update/patches. Switching to Mint Mobile. It has taken 3 days to get ATT to unlock my phone so I can use it. Put in the unlock request 3 days ago, 'chatted' with countless people, am still without a phone. They are telling me now that it will be another 24-48 hours.
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rodneygarman
New Member
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5 Messages
10 months ago
Ridiculous
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monfster
Mentor
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98 Messages
6 months ago
What's going on with this?
I just noticed that 3 of my devices, which were all purchased outside of any carrier deal, sim-free, and unlocked, which I brought over to AT&T from another carrier (who never locked them to their netowork), now they are locked to the AT&T network. The 4th device is an iPad 10, I didn't specify a carrier when I bought it from Apple. I never received a message that they were locked to AT&T until this week. They didn't used to be.
Was there some change in the TOS that says they would start locking all devices?
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namdo
2 Messages
2 months ago
How do I unlock my device?(Edited as per community guidelines)
(edited)
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ATTHelp
Community Support
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225K Messages
2 months ago
Hello @namdo,
Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!
Regards,
AT&T Moderator
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