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Atcr's profile

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1 Message

Sunday, November 27th, 2022 4:41 AM

Network Buay message

Like other posters here, only a few of my calls go thru & only in certain areas randomly & never indoors. Most times, its the typical: screen says Calling, then waiting several seconds, then only to hear busy signal & "Network Busy" on the phone screen. Texting is fine though and when I use a wifi app, it calls fine (albeit with a different phone #). Called customer service & had me reset network settings, change SIMs, change phones, then I even changed carriers....& same thing. Does anyone know what this is & a solution? Please help!


Community Support


207.9K Messages

2 months ago

We'll be happy to get your network concerns resolved @Atcr.


Thank you for informing us of the troubleshooting you've already tried. In order to proceed, we'll need a few more details, such as the exact phone you have and the ZIP code you experience network issues in. This will enable us to provide you more personalized guidance and to check the towers in your area.


You also mentioned that this has been an issue with more than one carrier; it's possible that you may live in an area with sparse coverage, such as a rural area or in mountainous terrain.


We look forward to hearing back from you and getting this resolved!


Darais, AT&T Community Specialist

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