Everyone gets our best deals on every smartphone - Black Friday gift deals are still here!
The Samsung Galaxy Z Flip4
B

New Member

 • 

2 Messages

Sun, Nov 22, 2020 3:03 PM

Need to upgrade android OS

I have a ZTE phone with Android 5.1

I need at least version 7 to Sync with my home PC

Can I upgrade the Phone OS?

Accepted Solution

Official Solution

ACE - Sage

 • 

101.8K Messages

2 years ago

Nope.   If you are two upgrades behind, your phone is not going to be able to upgrade because those upgrades are no longer available on the AT&T server.

AT&T doesn’t even carry ZTE phones anymore, it’s likely your phone never upgraded past android five anyway.

you should also be aware that when 3G shuts down in your area that phone will be completely defunct. It is not capable of voice over LTE and will not be allowed on the network (won’t work anyway)

New Member

 • 

2 Messages

2 years ago

Thank you for your assistance.

Looks like I need to buy a new phone.

That's probably not a bad idea in any case.

Thanks again.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.