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lexmarks567's profile

New Member

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6 Messages

Wednesday, August 17th, 2022 3:57 AM

Need passcode to active via the Automated line but I'm unable to create a online account to create a passcode

HI. I switched from T-mobile to ATT via a sales agent at sams club. I got 2 new phones and 2 lines. My phone numbers from T-mobile are to be ported over. I got the phones today But when i call the automated Line to activate them It asks for a passcode. When I say I don't know it wants to transfer me to a agent. In order to create a passcode I need to make a online account. When I try to make a online account I get "this account is suspended or inactive" and gives me a number to call. I'm unable to create a account so I'm unable to activate the phones over the automated line. Am I better off just going in person to a Store or will they be like "we can't help you without a online account or passcode"?

ATTHelp

Community Support

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207.9K Messages

6 months ago

Hey there @lexmarks567, we'll be happy to point you in the right direction for bringing your numbers over to us.

Since you're porting these number in from T-Mobile, you'll need a number transfer PIN to complete the process. You can get this PIN by calling 611 from your T-Mobile device, or going to their app or website for this information.

Thanks for reaching out to the AT&T Community Forums.

Dylan, AT&T Community Specialist

New Member

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6 Messages

6 months ago

Ok. I got the transfer pin. I'll try going in person later and see if they can activate my account even though I cannot create one. I signed up via a sales agent at sam's club.

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