For the mom who gives us everything - Mother's Day gifts that connects us.
The Samsung Galaxy S24
SilkRoadDog's profile

Tutor

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15 Messages

Thursday, December 17th, 2020 4:47 AM

Need help updating used (new to me) LG V20 to at least Android 8 if not better

I like phones with removable batteries & am on a budget so am using the LG V20. I just wore one out so bought a used one off of Swappa (love that site!) but forgot to ask which Android Ver it is running and ended up with Android 7. ATT won't update older phones or ones too far out of date.  I need info on where to find easy step-by-step instructions AND good, current links to all the necessary files (most place I look have incomplete or overly tech instructions,  or broken links, or both) to update this locked (as far as I know) phone to Android 8 Oreo or better. Thanks in advance.

Accepted Solution

Official Solution

Community Support

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231.3K Messages

3 years ago

Thanks for the post, @SilkRoadDog

We can definitely provide LG software support. The latest software available for the AT&T branded LG V20 (H910) is Android 8.0 Oreo


To get the update make sure your device is fully charged and connected to Wi-Fi. You'll need your AT&T SIM inserted connected to AT&T towers. 

  1. Swipe down from the Notification bar, and tap the Settings icon
  2. Tap the General tab
  3. Scroll to and tap About phone
  4. Tap Software Update, then Update now
  5. Follow the on-screen prompts to download and install the update
  6. The device automatically restarts once the new software successfully installs

Give it a try and if you're still unable to get the latest software, visit Troubleshoot & Resolve to fix software update issues. Let us know how it goes. 

Keny, AT&T Community Specialist 

Tutor

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15 Messages

3 years ago

I did try this and at first it wouldn't update. I had the same issue with the prior LG and a Samsung I posted about here 2 years ago. However, I looked back at that older post and it reminded me to change my IME number, then it started updating. Maybe add that to the instructions?

SO next question is since ATT doesn't go past Oreo for this phone (which is odd since their last security patch was after Pie came out), anyone know where I can get Pie (9)?

ACE - Expert

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23.9K Messages

3 years ago

LG never released Pie for the phone.  They stopped at OREO for the us market.

Community Support

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231.3K Messages

3 years ago

Hello @SilkRoadDog,

 

There hasn't been any updates on the software Pie 9.

 

Try inquiring with the manufacturer of your device.

 

If you ever have any other questions or concerns in the future, feel free to reach back out as we are always here to help!

 

Jonye, AT&T Community Specialist. 

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