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New Member


1 Message

Fri, Jan 24, 2020 12:20 AM

My V40 hasn't updated to Android 9 yet

I have a LG V40 AT&T unlocked phone that hasn't upgraded to the android 9 pie, but I what can I do?


Brand User



108.6K Messages

a month ago

Hello @WinslowH,


We can definitely answer that question for you. Some updates are rolled out slowly and won't be available for all devices to get them at the same time. In other instances the update is available, but there are issues preventing the download. You can review our Software update requirements at the link provided to see if any of the listed issues apply to your device. Please also keep in mind that you may need to contact the original carrier, or manufacturer, to download the latest update if your device is not AT&T branded. Let us know if you have any further questions or concerns.


Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.