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4 Messages

Thu, Jun 11, 2020 5:18 AM

My unlocked phone will not allow mobile hotspot with Consumer Cellular

I am using an unlocked Google Pixel 3a phone with a Consumer Cellular SIM. Phone and data work fine. However, when I try to turn on Wifi Hotspot, I get the error message: "An eligible data plan is required to use personal mobile hotspot. Please visit att.com/personalhotspot or myAT&T to change your plan. You also may call AT&T at 611 for assistance." I am NOT an AT&T customer. Mobile Hotspot works fine on my HTC A9S. Why is AT&T allowed to disable a feature on the Google Pixel 3a when I am not an AT&T customer?

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sandblaster

ACE - Expert

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42K Messages

3 months ago

Consumer Cellular is an MVNO. They use ATT’s network, that is why you get the ATT specific message. ATT hasn’t disabled anything. There is some other issue with your line, however, you need to deal with Consumer Cellular.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

@sandblaster 
It's not a line issue, it is a phone issue.  When I move my sim card over to my unlocked HTC A9s, hotspot works fine.  In fact, I'm on it right now.  When the sim is installed on my unlocked Google Pixel 3a, with locked AT&T bootloader, I get the error message that says "call AT&T".

Brand User
ATTHelp

Community Support

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133K Messages

3 months ago

@williamleenorman we can get you going in the right direction with your unlocked device,

 

We found a previous article in our forums related to Pixel 3 and Hotspot usage. Your plan would need to be setup to allow mobile hotspot usage first. 

 

A couple questions/statements:

-Does your current plan have hotspot included in the plan? 

-we may need to update your IMEI in store or over the phone with care so the device can link up properly in our systems

-does hotspot work with any other device you may have tried? 

 

Should you need quick service and in person to update the IMEI, use our Store Locator to find the nearest retail location to you. Also use the In-Store appointment tool to skip the line as your time is valuable to us!

 

Please keep in mind we do not fully support unlocked devices and there is not a guarantee all service and features will function properly as it was not formatted for our network originally.

 

Let us know if we can assist any further. Thank you.

 

BrandonC, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sandblaster

ACE - Expert

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42K Messages

@ATTHelp Do you not read? The OP already stated “Mobile Hotspot works fine on my HTC A9S”. Also note the OP’s plan is on Consumer Cellular, not ATT.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

@ATTHelp 
1. Yes, Mobile Hotspot is included with my Consumer Cellular plan.
2. Yes, Mobile Hotspot works with my HTC A9s

If my phone is unlocked, and I am able to use Consumer Cellular as my carrier, then I should not be getting a message to "contact AT&T" when I attempt to turn on Mobile Hotspot.

New Member

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4 Messages

a month ago

SOLVED!  

Installed 'adb' on PC.

Entered developer mode on phone.
Went into developer options.
Enabled USB debugging.
Hooked up USB cable from phone to PC, allowed file transfer
opened command prompt on PC, went to folder containing adb program, and launched it.
typed: adb shell (connects program to phone)
typed: settings put global tether_dun_required 0
verified by typing: settings get global tether_dunk_required
it returned a "0"
No more AT&T warning when I launch mobile hotspot!

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