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1 Message

Thu, Nov 8, 2018 12:01 AM

My Samsung galaxy note 3 wont display the area to enter the unlock code.

I have followed these instructions to no avail I am extremely upset and tired with this. Nothing I have researched has given me a solution and I had to make an account here just to try and get help.

1. Power off the device, remove the battery, and insert a non-AT&T SIM card.

2. Re-insert the battery and power on the device with non-AT&T SIM.

3. The device displays” Enter the device unlock code.”

4. Enter the unlock code.

5. Press OK.


Accepted Solution

Official Solution

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Community Support


140K Messages

2 years ago

Hello, @Kenpachi805,


We understand how this can be frustrating. Go into the dial screen and press #7465625*638*# and it should ask you for the unlock code. If it doesn't, could you let us know if you've received an error code and, if so, what it was?


James, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.



1 Message

2 years ago

I have this same problem and it said failed when I tried

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