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Tutor

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7 Messages

Sat, Apr 6, 2019 8:27 PM

My Note 8 SM-N950U can't find the update

The Android Pie update have been out for several days now. Whenever I check for an update it says my phone is up to date. Is there any way of getting the update besides waiting for the OTA? Is anyone else experiencing the same thing? 

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Accepted Solution

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Brand User
ATTCares

Administrator

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107.4K Messages

9 months ago

Good morning @chrisdaniels33. Thanks for posting back with a screenshot.

Samsung is correct as we will be providing the update via FOTA soon. As James mentioned earlier in the thread, we are rolling out Android 9.0 Pie in waves. You will be notified once its available for you to install.

We appreciate your patience, and want to thank you again for your post.

Kenneth, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTCares

Administrator

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107.4K Messages

9 months ago

Hello there @chrisdaniels33!

 

Try resolving your experience using our Device Support tool. Make sure you sign in to your AT&T account for a more personalized experience.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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7 Messages

9 months ago

Thanks for responding @ATTCares I used the device help tool to no avail. I also spoke with Att tech support and they said they force pushed the update to my phone, I still don't have the update. They also told me to reach out to Samsung for support, who in turn told me that it's the carrier's responsibility to push the update to my phone. This phone never receives updates. It seems like I'm stuck unless someone here went through the same issue and had it resolved some type of way.

Brand User
ATTCares

Administrator

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107.4K Messages

9 months ago

Hi @chrisdaniels33

 

You can try wiping the cache partition to see if that will trigger the software update.

 

Turn off the device. Hold down the Volume Up, Home, & Power keys. When the phone vibrates, release the Power key. Continue to hold down the Volume Up and Home keys. When the Android system recovery screen appears, release the Volume Up and Home keys. Press the Volume Down key until wipe cache partition is selected. Press the Power key. Wait until reboot system now is selected. Press the Power key.

 

Darais, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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7 Messages

9 months ago

Yes, I've done that and still no update 🤷🏾‍♂️ I've also connected my phone to Samsung Smart Switch via my computer hoping that may trigger the update  and still nothing ... 

Brand User
ATTCares

Administrator

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107.4K Messages

9 months ago

Hi, @chrisdaniels33,

 

The Pie update is being released in waves. Just because you haven't received it yet doesn't mean you won't receive it. Here are things to know about software updates through AT&T. Look over the requirements to update. If everything matches up, you should be fine when the update goes through for you. If you're still feeling concerned, could you let us know your device's Baseband version?

 

Have a great week!

 

James, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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7 Messages

9 months ago

Here's my broadband information. I wouldn't be too concerned  but I never seem to get any updates to this phone  not even the security updates 🤷🏾‍♂️Screenshot_20190408-221639_Settings.jpg

 

Tutor

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9 Messages

8 months ago

Me too

I have the same problem

Not update system since July 2018

Always says

The system have the last update

 

 

Tutor

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4 Messages

6 months ago

No update since 2017 - still on 7.1.1

Tutor

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9 Messages

6 months ago

even when the companies will continue to own our phones?

Tutor

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7 Messages

6 months ago

I believe they deleted my solution 😂 Not sure if they did, but I don't see it! Sorry if it was against the guidelines 🤷🏾‍♂️

Contributor

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1 Message

4 months ago

My phone says it has the update available multiple times, yet crashes at 32% complete. Has anyone been able to resolve the issue??? Driving me nuts.!

Tutor

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10 Messages

3 months ago

after having the exact same issues with you, i reached out in this forum and i got quite the runaround. It was even suggested that it is because I am no longer located in the US. what a croc ........ I reached out to a friend and within 1 hour we were able to download the files and a sofware *****, and was able to put first Android 8 and then Android 9 on the device. i am now running Android 9... *****

 

[Edited to comply with Guidelines]

Tutor

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9 Messages

3 months ago

thanks
but that is to force
but it would be useful to know what version they installed
AT&T or other open version.
thanks again

Tutor

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7 Messages

3 months ago

I actually found a solution online through a forum. So my Note 8 is running Android version 9. I've had it installed for quite some time and recently updated the security patch for September. I don't know why some At*t phones get the update and some don't. My wife still doesn't have an update, and her phone says it's up to date and they will soon be on Android 10 which we won't get, but that's how long she's been waiting. She doesn't really care what version her phone is on so I didn't bother updating hers lol If you haven't received any updates yet, more than likely you won't, it's something on AT&T side of things, and they will not correct it 🤷🏾‍♂️