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Qu33n's profile

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Friday, May 5th, 2023 5:00 PM

My MMS messages quit downloading automatically and won't download manually.

My MMS messages quit downloading automatically and won't download manually. Ant suggestions on how to fix this for a (2021) Moto G Stylus 5G phone?

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Community Support

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232.8K Messages

1 year ago

Hi Qu33n. Here's what's likely going on with your MMS and why they aren't downloading to your Moto G Stylus 5G.

 

One action you will want to take is to check that the cellular data is turned on for your device. To quickly access cellular data do the following:

  1. Swipe down from the Notification bar with two fingers, then select the Settings icon.
  2. Select Network & internet, then select Mobile network.

For exact details, check out our AT&T Support article showing where you will need to go in your Motorola device. It's possible that you may need to turn on Mobile data via the Mobile data switch especially if standard text messaging goes through, but MMS messages aren't.

 

Another step you can try, if your experience persists despite the steps above, is to clear the app cache as detailed in our App Troubleshooting Support article. Doing this can clear any corrupted files on the app which can resolve your experience.

 

Reach back out to us and let us know how this goes. If you still need help then we can get you into a Direct Message to take a closer look in order to get you a definite resolution.

 

Lar, AT&T Community Forums

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