Announcements
The epic new Samsung Galaxy S21 5G is available for preorder now!
New Member
•
5 Messages
My device settings are configured to AT&T even though it's not an AT&T device
Hello,
I own Samsung S10 plus which is a direct unlocked device from a different carrier.I have inserted the AT&T sim card as my first sim card to check the unlock functionality and then everything has changed. My device settings are now by default configured to AT&T. I am able to use a different carrier sim but not receiving any OTA updates. Even my device shows AT&T logo when I turn off/On the device. Can someone please help how to reconfigure these settings to normal?
Responses
lizdance40
ACE - Sage
•
81.5K Messages
2 months ago
There is nothing wrong with the settings and until you insert another valid SIM card from a major carrier, the phone will show settings for AT&T.
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
PavanKumar7
New Member
•
5 Messages
2 months ago
@lizdance40: I am already using a different sim but nothing changed. Even the factory reset didn't work.
0
0
GLIMMERMAN76
ACE - Expert
•
20.9K Messages
2 months ago
she said MAJOR carrier. That means Tmobile ATT or Verizon
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
PavanKumar7
New Member
•
5 Messages
2 months ago
@Glimmerman76: Yeah,I got that. But right now I am staying out of US and using one of the major Indian Sim carriers. But why this would happen on a unlocked device ?
0
0
GLIMMERMAN76
ACE - Expert
•
20.9K Messages
2 months ago
The us versions automatically switch carriers.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
PavanKumar7
New Member
•
5 Messages
2 months ago
But not sure why my device is still stuck with AT&T. This is not allowing me to get the updates. It is still running on Android 9. Just disappointed happening this to a completely unlocked device :-( . Any suggestions to make the settings default will be really helpful and appreciated.
0
0
GLIMMERMAN76
ACE - Expert
•
20.9K Messages
2 months ago
You need it to auto switch to Verizon or T-Mobile. But you need US Sims for those
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
PavanKumar7
New Member
•
5 Messages
2 months ago
Okay so there is no way of getting this done with an Indian sim card? I thought some sort of reset or R&D will help me get rid of this. There is no way AT&T can reset from their end?
0
0
lizdance40
ACE - Sage
•
81.5K Messages
2 months ago
Nope. You are not connected to AT&T, which is the only way to receive updates.
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0