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Fri, Aug 14, 2020 8:35 PM

My At&t LG expression will not charge while turned on on My when its off. The notification "android system" " powersupply"

The notification "android system" " power supply" " tap to change USB options to charge connected device" STAYS on my phone. Then I tap it it goes to a screen where it says "use usb for charging only" under that message it stay "just once" which is already tapped " and "always" which is dimmed out and im unable to select that option . using the cable and block that came with my phone. Also have tried my husbands cable and block from his new att pheonix 4... Nothing changes. Please Help!!# thank u

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ATTHelp

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133.9K Messages

a month ago

Hi @SommerNicole,

 

Thanks for reaching out! We'd love to assist.

 

We'd like to know a bit more about your device, and the longevity of this issue you're experiencing. How long have you had this device, and when did this issue begin happening? Did you make any changes to your device prior to this issue happening? This can be something like a software update. Any additional information regarding this will help us.

 

Additionally, you can also try some basic troubleshooting with our Troubleshoot & Resolve tool. You'll need to select your device to begin. Afterwards, choose Power and Battery under Device/software issues. Follow the instructions and let us know if this helps!

 

Collin, AT&T Community Specialist

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