The Samsung Galaxy S24
unicadrago's profile

Contributor

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2 Messages

Sunday, June 16th, 2013 6:12 PM

Mp3's won't play and ringtones don't work!!! Help please!!!!!

My samsung captivate is no longer playing mp3's nor is it playing any custom ringtones I use for my contacts.  It just suddenly started doing this.  Also the sound seemed to be coming and going on the phone before this happened.  What can I do??  I'm getting an error message when I try to use the stock player that says "audio file type not supported." What's up with this??? Is there anyone else out there who has experienced this?? Can it be fixed??

 

Phone:

Model: SGH I897

Firmware Version: 2.2

Build number: FROYO.UCKB2

 

I'd appreciate any advice or help. Thank you.

 

Contributor

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2 Messages

11 years ago

Update!!

I uninstalled an update to Adobe Flash Player from 11.1 back to 10.1 and phone started playing Mp3's again.  Not sure why this worked.  If anyone else is having this trouble try removing the update and then restarting the phone.  We'll see how long this lasts.  I'll keep you all posted.

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