Motorola One 5G Android 12 update

Hello @edwineel, we'd love to help with getting your device updated to the latest software version.

Feel free to review and continue to check for an update on your device using the following steps:

1. From the home screen, press the OK button. Press the navigational buttons to highlight the Settings app, then press the OK button to select.
2. Press the right or left button to navigate to the Device tab. Ensure that Device information is highlighted then press the OK button. Press the down button to scroll to and view the Software information. 
3. From the Device Information screen, press the down button to highlight Software Update then press the OK button. Ensure Check for Updates is highlighted then press the OK button. 
4. If an update is available, follow the on-screen instructions to perform the update. If an update is not available, press the OK button.

Please be advised, when a new software update becomes available for your device, a notification with instructions for downloading it will be sent to your device. We do not have advance knowledge of the update but learn of the software update at the same time it is made available to customers.

We hope the information provided helps and feel free to reach back out if you have additional questions or concerns. 

Thank you!

Ashley, AT&T Community Specialist

Hi there @edwineel, thank you for your response.

We do not have advance knowledge of the update. When a new software update becomes available for your device, a notification with instructions for downloading it will be sent to your device.

We hope this information helps! Thank you for reaching Community Forums.

Ashley, AT&T Community Specialist 

Thanks for the instructions. I was asking specifically for the Android 12 update. Any dates for that update?

I just found out Verizon upgraded their own Motorola one ace 5G..to Android 12 .So what's holding you guys?

I'm back to express my displeasure. If Verizon could upgrade their users to Android 12 then you should do the same. The phone is very powerful to do a lot with android 12. On behalf of the users i demand the phone be upgraded please. Otherwise we are going to pathways because i meed upgrades

The life of the phone relies on the upgrades. This is the last time that I buy a Motorola phone from AT&T.