Skip to main content
AT&T Community Forums
Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.

Tutor

 • 

5 Messages

Sun, May 12, 2019 5:49 PM

Moto G6 Android updates

I've been using Motorola phones on AT&T for several years now and it seems that since I don't buy my phones from AT&T they aren't getting timely updates. Why is this? I pay my bills like everyone else.

Responses

Accepted Solution

Official Solution

lizdance40

ACE - Sage

 • 

77K Messages

a year ago


@fcoops wrote:

I didn't buy my phone from AT&T, that's the problem. I'm an outcast, it doesn't matter that I have 5 lines through them. I didn't buy AT&T phones from them.


Unless your phone boots with an AT&T Death Star, your updates do NOT come through AT&T.  At&t only has updates for its own branded phones.  Unlocked phones update direct from the manufacturer.  Your problem is Lenova.  

The Moto G6 was not sold by AT&T in the USA.  They do sell the G6 play.     ATT Mexico sold the G6, but you have to be using their service, in Mexico, to get updates.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Lilybell2

ACE - Professor

 • 

1.8K Messages

a year ago

Have you looked here to see if an update might be available?:  https://support.motorola.com/ca/en/products/cell-phones/moto-g-family/moto-g6?cl=1

 

 

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

5 Messages

a year ago

That's my point, there are no updates if AT&T doesn't push them. Motorola has released them but the carrier pushes the update.

Lilybell2

ACE - Professor

 • 

1.8K Messages

a year ago

Sorry, for some reason I thought you were using a model that wasn't carrier branded. 

 

 

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

5 Messages

a year ago

I didn't buy my phone from AT&T, that's the problem. I'm an outcast, it doesn't matter that I have 5 lines through them. I didn't buy AT&T phones from them.

Tutor

 • 

5 Messages

a year ago

Interesting since Motorola and AT&T have both said the carrier pushes the updates.

lizdance40

ACE - Sage

 • 

77K Messages

a year ago


@fcoops wrote:

Interesting since Motorola and AT&T have both said the carrier pushes the updates.


For At&t phones, yes.  If your asking MOTO/lenova, it AT&T your going to get a “ carrier phone” based answer.  

If you own an unlocked, carrier free phone, the carrier has no skin in the game.  

I’ve had a non carrier android of one sort or another for years, Samsung, Motorola, Huawei, Honor, Google, oneplus  - all updates come direct and independent of any cellular use.  I updated a Moto and a oneplus over WiFi before selling on eBay.  

Every since Lenova took over Motorola Mobile has been suffering.  I suggest you try some android forums which can tell you how to side load updates.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Lilybell2

ACE - Professor

 • 

1.8K Messages

a year ago

@fcoops  It's as @lizdance40  stated.  Essentially, if your Android phone is carrier branded, that carrier manages the updates.  If your phone is not carrier branded, its updates are managed by the phone's manufacturer.

 

My last carrier branded phone was the Galaxy S5.  I haven't owned a carrier branded phone since then as I choose not to have my phone's updates managed by a carrier.

 

 

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

5 Messages

a year ago

Thanks @lizdance40. I also have had non carrier branded phones for
awhile now. The Moto G6 I have now is scheduled for the Pie update "This
device will be upgraded to the Android 9 (Pie) release of Android,
pending partner support." According to Motorola that partner is the
carrier. When you call AT&T they say the manufacturer has to send them
the update, most times Motorola has been slow. But Motorola has rolled
it out to the carriers, therefore I'm at AT&T's mercy.

lizdance40

ACE - Sage

 • 

77K Messages

a year ago


@fcoops wrote:
Thanks @lizdance40. I also have had non carrier branded phones for
awhile now. The Moto G6 I have now is scheduled for the Pie update "This
device will be upgraded to the Android 9 (Pie) release of Android,
pending partner support." According to Motorola that partner is the
carrier.   Motorola is staffed by idiots.  That’s only possible if it’s a carrier branded phone.  

When you call AT&T they say the manufacturer has to send them
the update,  correct. Imagine my surprise.  

most times Motorola has been slow. But Motorola has rolled
it out to the carriers, therefore I'm at AT&T's mercy.


To abandon all appearances of tack what-so-ever:   Manure.   Poop.  Kaka.  

These are the only phones by Moto that will update through AT&T.

https://www.att.com/devicehowto/dsm.html#!/popular/make/Motorola

As you can see, the G6 Play will, as it is sold by AT&T.  The G6 was not sold for AT&T and will not update through AT&T. 

AT&T Mexico did sell the G6.  It is NOT the same carrier.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Lilybell2

ACE - Professor

 • 

1.8K Messages

a year ago

@fcoops AT&T may be a "partner" of Motorola; however, if you are not using an AT&T branded Motorola phone the partnership is not involved in the process, and so your phone should be running Motorola's version of the operating system, not software customized by or for any carrier "partner."  If your phone is not running an operating system specifically customized for AT&T, it won't be recognized by AT&T's updating system; therefore, it can't be updated by AT&T.   

 

 

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question