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kn8ght's profile

Contributor

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1 Message

Tue, Jan 6, 2015 7:03 PM

MMS sending, not receiving

I'm having a strange issue I have yet to find any information on. Here's what happened:

 

I had my HTC One M8 for about a month. Everything was working fine, MMS sending and receiving, no problem. I only use minimal data, so I keep mine off. I don't like to waste my 200 mb per month. One night while I was sleeping, I became part of a group text, about 30 messages or so. I wake up the next morning, see the group texts, turn on my data, and it begins downloading messages. They started coming in pretty quickly. After about 7 messages, it completely stopped. Every message yet to be downloaded continued to say "downloading" and never progressed. I left it this way for days, nothing changed.

I eventually deleted all of those MMS messages and sent a picture to a friend, asking if they received it. They did, could describe the picture to the detail to me, but when they sent me a picture, same thing: "downloading..." never to complete.

I have tried hard resets, changing the VPN settings, even wiping the dalvik cache. Nothing. I still get 4G LTE just fine, nothing is different except being able to receive any and all MMS.

Any ideas?

Community Support

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15.2K Messages

8年前

Hello! @kn8ght I’m sorry to hear you’re having issues with your MMS not being received. I’ll be happy to help! Please send me a Private Message with the following information, so I can work with you and get this resolved. I will need the following:

 

The phone number having the issue

The IMEI number of the phone. You can get that by dialing *#06#

An Alternate contact number other than the phone with the issue.

The best time to contact you.

 

Thanks!

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