Announcements
HBO Max - where HBO meets so much more!

New Member

 • 

2 Messages

Mon, Apr 6, 2020 8:49 PM

MMS download

unable to download images in text messages. Get download button and it just spins saying "Downloading"

Responses

Brand User
ATTHelp

New Member

 • 

121.1K Messages

2 months ago

Hello @dmeyers14!

 

There are a couple of steps you can take which may help resolve your MMS downloading issue. Let's look into that for you.

  • First, how is your signal strength? How are you downloading those files, via cellular or Wi-Fi?
  • If you haven't already done so, power your device off then on again. This action usually addresses minor issues with your device and helps your phone run efficiently.
  • If your issue persists despite the first step, you'll want to clear your messaging app's cache and data as old, un-deleted files tend to result in the kind of issue you're seeing. Use our Device Support center to get started.
  • Also, check on your favorite app store to see if there is an updated version of your app.

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

2 Messages

I did the following, turned phone off/on, switched wifi off/on, went into all my apps settings and cleared all the cache and now I am able to download images in my text

JohnInKY

New Member

 • 

26 Messages

2 months ago

I cannot SEND images (photos) to non-AT&T phones. I get spinner for about 10 minutes, then Message Failed to Send. I have been trying to fix this since 3/11/2020 when I switched to AT&T. SOOO, good luck with yours!!!