The Samsung Galaxy S24
faisalnh's profile

New Member

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1 Message

Thursday, May 18th, 2023 9:37 PM

Microsoft Surface Duo Unlock Request Denied for Fraudulent Activity

Hi

I bought a new Microsoft Surface Duo from Amazon. I bought an AT&T locked Duo because it is cheaper and I read that it is easy to get it unlocked.

Upon receiving, I did an unlock request and after waiting for some hours, I got an email that my request was denied. It said because the device was associated with fraudulent activity.

I am confused because the device was bought in a new and sealed condition and was paid in full. Is there any way I can get any help here, or should I just ask Amazon to return the device?

Thanks

Accepted Solution

Official Solution

Former Employee

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32.9K Messages

11 months ago

Return it to Amazon. Att phones won’t be unlocked unless it has 60 days of AT&T service. If the phone was destined for prepaid it has to have 6 months At&t prepaid service. 

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