The Samsung Galaxy S24
faisalnh's profile

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Thursday, May 18th, 2023 9:37 PM

Microsoft Surface Duo Unlock Request Denied for Fraudulent Activity


I bought a new Microsoft Surface Duo from Amazon. I bought an AT&T locked Duo because it is cheaper and I read that it is easy to get it unlocked.

Upon receiving, I did an unlock request and after waiting for some hours, I got an email that my request was denied. It said because the device was associated with fraudulent activity.

I am confused because the device was bought in a new and sealed condition and was paid in full. Is there any way I can get any help here, or should I just ask Amazon to return the device?


Accepted Solution

Official Solution

Former Employee


32.9K Messages

11 months ago

Return it to Amazon. Att phones won’t be unlocked unless it has 60 days of AT&T service. If the phone was destined for prepaid it has to have 6 months At&t prepaid service. 

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