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Caboose2099's profile

Tutor

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3 Messages

Sun, Jan 29, 2017 2:20 AM

Maven 2 Z831 Limited internal storage.

I recently acquired the ZTE Maven 2 model Z831. This is a decent midrange device. However the internal storage is a little lacking. This is due to the bloatware included that I do NOT NEED OR WANT. The ONLY way to remove these apps and clean the storage is to root the phone.

Also in older Android versions, you could move apps to the SD card(this is why I got the 32gb for this phone) but this feature has been removed. Overall this phone seems crippled. After picking and choosing the apps that I could fit on the phone, this adds the problem of not having enough space to install updates. Meaning that apps have to be removed just to update the others.

This phone was free due to a promotion, even then in my opinion the price was to high. Currently looking for a solution to this issue. Normally people root or install custom firmware to expand a devices ability. It's sad that I'm going to have to resort to these actions just to make the phone usable for me.
ATTHelp

Community Support

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180.5K Messages

5 y ago

Hello @Caboose2099!

 

Using an SD card to free up space on your phone is a great option to be able to download updates necessary for your device. I can understand how frustrating it is to not be able to move the items you need to the card. It would be my pleasure to help you out today!

 

While an SD card is a fantastic option for saving space on a phone, there may be some applications which need to be installed on the phone itself in order to work properly. This would be why some apps cannot be moved from the phone to the external storage. However you can easily free up space by placing movies, music, and pictures on the card.

 

While AT&T software can be cumbersome, it is necessary to ensure the phone is able to properly connect with the network. This will allow you to utilize all the AT&T network has to offer. While rooting is an option, it is not one we suggest as it does void your phone’s warranty and can brick your phone.

 

I hope this information helps out! Have a great week!

 

Michelle, AT&T Community Specialist

Teacher

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9 Messages

5 y ago

Why does the feature of expanding internal storage with an SD Card nort work on this phone?  This is a feature of Android 6.0.1, but it seems to be crippled on this version of the phone.  Moving pictures and music is not enough.  When Office,  Skype, One Note, and One Drive are added there is nearly no space left for additional apps.  If expanding internal storage worked o this phone the problem would be solved.

 

GS

ATTHelp

Community Support

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180.5K Messages

5 y ago

Hello there @gsaich,

 

I appreciate your attention to this; I definitely want to make sure your concerns are taken care of.

 

As far as the feature you are talking about, yes, Android 6.0 allows you to treat SD cards as internal storage. This feature is a great solution for smaller internal storage devices. I am confident this phone will allow you to do this, as long as its software is up to date.

 

If you haven’t seen the setup screen when you insert your SD card for the first time, I would recommend removing it then placing it back in or formatting it. This way, you will be prompted to use as internal storage rather than portable. It should then allow you to also move applications from the phone storage to the SD card through the Application Manager.

 

Please let us know if this helped!

 

Michelle, AT&T Community Specialist

Teacher

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9 Messages

5 y ago

Michelle,

I have tried this numerous times.  I am never prompted for how I would like to use the card - A message appears on the sceen saying the SD Card will be used for music and photos  Removing the card does not cause it to prompt me - even if I wipe it clean before reinserting.,  Formattring it on the phone only gives the option of formatting for portable storage.  Over half of the built in memory is consumed by the OS,  so without this feature working it really is quite crippled.  I am open to suggestions - what have you got.  BTW - I contacted ATT support chat for this phone and they told me expanding internal storage will not work on this phone . . . albeit the person on the other end didn't really seem to know anything about this Android feature. 

 

I am looking forward to your response Michelle - Thank you.

Regards,

GS

ATTHelp

Community Support

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180.5K Messages

5 y ago

Nice to hear from you again @gsaich!

 

I regret hearing you are still encountering the same problem. I am more than happy to continue assisting you!

 

Is your device reading the SD card? If you want to free up some space you can backup using your SD card. This will also let you save a copy of your contents. I like to keep one every so often just in case I delete something by accident.

 

To view if the device is reading the SD card, check the Available memory. Our Device Support page does a perfect job at explaining this process. From here you can move folders to your SD card as well.

 

Please let me know if your memory card is being read by the device. Thank you for your time, and have a great day!

 

Michelle, AT&T Community Specialist

(edited)

Teacher

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9 Messages

5 y ago

Thanks for caring - yes the phone is reading the SD Card, and it will store files (pics), that is not the problem.  The problem is having enough space for Apps.  Apps will not install on the SD Card, nor will they move there (the Change location feature is not avaialble).  In Android 6.0.1.there is a feature to map the SD card as part of the intertnal memory to allow larger internal memory and thereby allow more room for Apps - for some reason this feature is unavailable on this phone - I followed the Android instructions, and there are standard features avaialble in Android 6.0.1 that appear to be missing in this phone.  I would like help enabling this feature which is a standard part of Android.

 

Thanks.

GS

Tutor

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3 Messages

5 y ago

What AT&T staff doesn't understand is that this phone does not give you the option of moving apps to the SD card, and it does not give you the option of formatting your SD card as internal storage. They have good reason to believe it does, since most phone does this, but this phone really doesn't let you do that. I hope eventually AT&T will realize that this phone is seriously crippled, and it's kind of messed up baiting customers into switching providers with such a poor device. I miss my old LG phone and I don't want to buy another phone. I can't afford it.

ACE - Sage

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92.2K Messages

5 y ago

Any phone these days needs 32 gigs of internal storage.  Some higher end phones have adoptable storage option.

you both might want to look into the Moto G4 line at Best Buy.  Budget phones, adoptable storage, at least 16 gig internal.  Universal unlocked for all carriers.  BB will match Amazon price.   

 

Teacher

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9 Messages

5 y ago

Agree, this phone is ridiculously crippled, by disabling a standard Android feature.

Contributor

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2 Messages

5 y ago

How are you able to root phone as none of the apps work with it to root this phone? I need to recover deleted text messages from the phone and the only way to do this is to root the phone. What can be done now?

ATTHelp

Community Support

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180.5K Messages

5 y ago

Hello @smith.ks1028,

 

I always enjoy scrolling through my text message history to help remember big events in my life.  I will be more than happy to help!

 

We do not recommend rooting the phone as it will void the warranty and there is a high chance of bricking it. Did you create a backup of the phone, before the text messages were deleted? If so, you will be able to recover the lost messages by restoring the phone to the backup.

 

Our Device Support page has multiple step-by-step guides on how to backup and restore your phone! After selecting the device’s make and model, please go to Tutorials > Backup & Restore > Select your preferred method.

 

I hope this information helps! Have a wonderful day!

 

Katie, AT&T Community Specialist

Tutor

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2 Messages

5 y ago

Just got my Maven 2 Z831 today and have run into the same storage problem that others have reported here.   I've searched high and low and there's apparently no solution.   For unknown reasons, ATT disabled standard features of Android 6.0.1 which allows for expansion of internal storage to an external SD card and allows installation of apps on an SD card.   That's bad enough...but what makes it worse is that the Z831 is shipped with standard unremovable bloatware apps..dozens of them...that consume most of the internal storage.  The result is a phone that is effectively crippled for normal use.   And the phone apparently can't even be rooted to remove the bloatware either.   A nice phone but for all this.

ATTHelp

Community Support

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180.5K Messages

5 y ago

Hello @d94705,

 

Thank you for reaching out on the AT&T Community Forums.  I can understand the importance of having enough storage.  If I didn’t have my SD card in my phone there is no way I could keep all my pictures. 

 

All the AT&T software can be bothersome, however many of the apps are necessary for the phone to work correctly on our network.  We do not suggest rooting your phone as it does void your phone’s Warranty and can brick your phone.

 

We have a great Device Support page which can help you with tutorials including on how to free up space.  Make sure to select the correct make and model, then choose Tutorials and finally System & Storage.

 

I hope this information helps and please have a fantastic weekend!

 

Jessica, AT&T Community Specialist

Teacher

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9 Messages

5 y ago

I have found the Z831 as a great alternative to an old shoe for propping open an old storm window.

Tutor

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10 Messages

5 y ago

This phone is seriously crippled. I can literally have a few apps. When I want to watch Netflix I have to delete Instagram and vice versa. I don't think this is AT&T's fault but I do AT&T can do something about this. I have been searching and searching for ways to fix this issue, for it is an issue, and have even been contemplating rooting the phone but I don't even think rooting the phone will solve the problem. I don't know how easy of a fix it would be but it needs to be done. Hopefully I am not coming off as snobby or something, for I never intended to I am just seriously fed up with this. Thank you for reading.
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