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ATTKevin

Former Employee

 • 

408 Messages

Thu, May 12, 2016 9:52 PM

Marshmallow Updates & Discussion

Android Marshmallow.PNG

 

Hi Everyone!

 

After seeing all of the discussion around Marshmallow (and observing how spread out it is), I thought it would be a great idea to create a dedicated place for us as the mobility community team to share the information we have.

 

Anyone is welcome to join in the conversation; all I ask is (as a personal favor) we keep the conversation civil. We want to get you the information and updates as much as you want them. I think that's fair 🙂

 

Keep reading to see all news, updates, timelines, and anything else we have to share. This is a living post, so check back often!

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Responses

Twitchy

Tutor

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4 Messages

4 years ago

@ATTKevin

I understand completely what you are saying about Apple vs Windows and the comparison. However my issue would be more along the line of a top of the line "Flagship" PC from Dell or HP. Both run Windows. MS releases Windows 10. Dell turns around and gives that to their customers as quickly as possible. HP customers, however, is still waiting for that update 6 months later. That update would fix the horrible battery life and memory issues that have plauged the devices since release.

The devices are almost identical. How is most companies s6 different from att? Between devices I would think should be delayed only by the manufacturer of that device.

That's my issue. I could however drop $600 for an unlocked phone and bypass att update issue all together, could be wrong there though. Fairly new to andrioid as mentioned.

GLIMMERMAN76

ACE - Expert

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20.3K Messages

4 years ago


@Twitchy wrote:
@ATTKevin

I understand completely what you are saying about Apple vs Windows and the comparison. However my issue would be more along the line of a top of the line "Flagship" PC from Dell or HP. Both run Windows. MS releases Windows 10. Dell turns around and gives that to their customers as quickly as possible. HP customers, however, is still waiting for that update 6 months later. That update would fix the horrible battery life and memory issues that have plauged the devices since release.

The devices are almost identical. How is most companies s6 different from att? Between devices I would think should be delayed only by the manufacturer of that device.

That's my issue. I could however drop $600 for an unlocked phone and bypass att update issue all together, could be wrong there though. Fairly new to andrioid as mentioned.


@Twitchy

 

the s6 has over agressive memory managment and that does not go away in 6.0.1 as its a touchwiz thing.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Anonymous

New Member

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25.7K Messages

4 years ago

At&the has a stable marshmallow build for the s6 g920a, yet they are not releasing it. They could release it to make their customers happy while working on new features. This is what they are keeping from their customers. Before running 6.0.1 pd6 I would get 12 hours on battery. This is after.
1 day, 16 hrs, 27 min with 3.7 hrs sot.WiFi calling was to be released last year according to an engadget article last Feb. It was released but only for apple.

Scholar

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394 Messages

4 years ago

Seems every manf. but Samsung getting Marshmallow Update from AT&T   Wish AT&T would join T-Mobile in protest of Locked bootloader.   It is customers property Not AT&T's so should be left to customer if they want unlocked bootloader without a warranty.

rclevenger

Teacher

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16 Messages

4 years ago

I for one would like to thank you for at least passing the concerns of myself and others up the chain. I know you are probably feeling like you are getting beat up over the release of updates and all of the associated issues with an OS update. Here are a few things that come to mind as a way for everyone to have a better experience.

 

1.  Allow what I will refer to as power users to assist ATT in testing the various beta builds. The more people testing the faster the testing cycle will go and the more bugs that will be found and fixed before production OS releases.

 

2. Set-up a Beta testing section on this forum site for bug reporting and OS performance reporting from various device by model types. 

 

3. Provide more information in these forums as there are some really good forums out there that tell you how to sideload and have the roms that have come from ATT's servers. Why not solicit the help of these folks and have them active at ATT's forum rather than some other place on the web.  These people can help with alot of your support issues and take some of the load off of your support staff.

 

3. Let me clarify. I was not and am not condoning loading anything other than official software from ATT. I was trying to say that if ATT allowed beta testing under ATT's terms then those people you are referring to as hackers could and probably would be an asset. 

 

4. Provide a weekly update on new devices, rate plans, special offers and network/OS upgrade status.

 

I know you are limited as to what you can do Kevin but at least you are listening to our concerns. 

GLIMMERMAN76

ACE - Expert

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20.3K Messages

4 years ago


@Tailgunner747 wrote:

Seems every manf. but Samsung getting Marshmallow Update from AT&T   Wish AT&T would join T-Mobile in protest of Locked bootloader.   It is customers property Not AT&T's so should be left to customer if they want unlocked bootloader without a warranty.


@Tailgunner747

 

Signed bootloaders are the way of the future.  Want one that isnt a carrier branded phone isnt for you.  Samsung signed there bootloaders on all carriers because of samsung pay.  US banks are putting preasure on google and there oem partners in this case sasmung and LG to start with.

 

Remember you own the phone not the software on the phone.  The bootloader is samsungs property.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

 • 

20.3K Messages

4 years ago


@rclevenger wrote:

I for one would like to thank you for at least passing the concerns of myself and others up the chain. I know you are probably feeling like you are getting beat up over the release of updates and all of the associated issues with an OS update. Here are a few things that come to mind as a way for everyone to have a better experience.

 

1.  Allow what I will refer to as power users to assist ATT in testing the various beta builds. The more people testing the faster the testing cycle will go and the more bugs that will be found and fixed before production OS releases.

 

2. Set-up a Beta testing section on this forum site for bug reporting and OS performance reporting from various device by model types. 

 

3. Provide more information in these forums as there are some really good forums out there that tell you how to sideload and have the roms that have come from ATT's servers. Why not solicit the help of these folks and have them active at ATT's forum rather than some other place on the web.  These people can help with alot of your support issues and take some of the load off of your support staff.

 

4. Provide a weekly update on new devices, rate plans, special offers and network/OS upgrade status.

 

I know you are limited as to what you can do Kevin but at least you are listening to our concerns. 


@rclevenger

 

#3 is never going to happen as talking about sides stepping anything ATT has not released is a against the forum TOS.  Even if it come from ATT's download servers sideloading is condidered hacking as ATT has not officially released the updates.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
smcphee723

Tutor

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8 Messages

4 years ago

I did actually clean the cache. It is the HTC One M8. My wife's is as stock as they come and hers did the same thing. I'm thinnking it is something a little wonky with the update. I just got notified of another update, so I'll see what happens there. Thanks

Twitchy

Tutor

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4 Messages

4 years ago

I did a bit of searching, quickly, and it seems the best way to get around the att slow update is to buy a Google Nexus unlocked device. Then activate it with att. Nexus 6 is $499 right now. Get a credit card and buy the unlocked device and payments to them would replace my next/2 year contract payments.
The updates come directly from Google since the update will be designed for their device. Very similar to the way Apple can release an update for the phone so quickly and easily since all those devices are tested internally, software and hardware.
Manufacturers, like Samsung, would get the update from Google and adapt it for their devices. That update is sent to ATT for adaptation for their network specific hardware and bloatware.

It would limit hardware choices, which is a major plus side to Android, but the advantage would be instant updates. Those instant updates would make a more secure device, latest and greatest customization options as well as options disabled by carriers. Wifi calling, FM chips and possibly open bootloaders(total speculation on the bootloader) not to mention updates for life. ATT could decide to no longer update a phone so we have to buy a new device rather than just getting a software update. It's a business, I get it.

TLDR- Buy an unlocked nexus to bypass manufacturers and carrier update throttling.
@GLIMMERMAN76 - all reviews of s6 marshmallow say they notice a considerable improvement of speed. Closing of background apps still happens it seems but not near as aggressive. From my understanding... I could be wrong though.
ATTTimCS

Employee

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233 Messages

4 years ago

Excellent discussion everyone!!

 

We really appreciate the feedback and take it all to heart. This has been one of the most actively engaged threads we've been a part of, and are working closely with our internal teams to try and bring as much information as possible, as quickly as possible.

 

Please keep the information and great dialogue coming!

 

Thanks

 

Tim, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
troyintn

Teacher

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31 Messages

4 years ago

@ATTKevin

Thank you for this tread and for you taking the time to speak with us. You are literally the only AT&T representative who has given us the time of day with honest answers.

 

I realize that you are not an engineer but in your opinion, what "seriously" can be taking so long with the Samsung Marshmallow updates? We know for a fact that AT&T has had the firmware in hand since at least mid February (3 months now) as the PC2 build for the S6 had a kernel timestamp of mid February and AT&T bloat and services worked correctly leading me to believe that AT&T has actually had the firmware since January. That would be 4 months now that the firmware could be modified, loaded with AT&T apps/services and thoroughly tested.

 

The S6 PD6 firmware runs flawlessly....I mean zero issues, smooth as silk and terrific battery life (at least as compared to Lollipop). So, at this point, what can potentially be the holdup? . 

Twitchy

Tutor

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4 Messages

4 years ago

@troyintn

Think it could be to passively force customers to purchase the S7 to get the new version?
If the update was ready in Jan and they had a release date of S7 less than 60 days away. Why not just delay the release so they get more sales of the S7 by people wanting marshmallow?

The S7 hardware stats weren't enough for me to buy a new phone...but it comes with the newest version preloaded.

GLIMMERMAN76

ACE - Expert

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20.3K Messages

4 years ago

@ATTKevin @ATTTimCS

 

how about we talk about the phones that are not getting Marshmallow since ATT should know that by now as the OEM's have told you what is getting what.

 

I know from the HTC site that the m7 and desire eye are not getting marshmallow.

 

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GLIMMERMAN76

ACE - Expert

 • 

20.3K Messages

4 years ago

@rclevenger

 

just making sure you knew was all.. didnt mean to call you out.

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GLIMMERMAN76

ACE - Expert

 • 

20.3K Messages

4 years ago

Yes you own the phone but the software is a whole different beast. Samsung owns most of the software on the phone. They just licence it to you for use.
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