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ATTKevin

Former Employee

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408 Messages

Thu, May 12, 2016 9:52 PM

Marshmallow Updates & Discussion

Android Marshmallow.PNG

 

Hi Everyone!

 

After seeing all of the discussion around Marshmallow (and observing how spread out it is), I thought it would be a great idea to create a dedicated place for us as the mobility community team to share the information we have.

 

Anyone is welcome to join in the conversation; all I ask is (as a personal favor) we keep the conversation civil. We want to get you the information and updates as much as you want them. I think that's fair 🙂

 

Keep reading to see all news, updates, timelines, and anything else we have to share. This is a living post, so check back often!

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ATTKevin

Former Employee

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408 Messages

5 years ago

Update – 10/13/16

 

Marshmallow 6.0 update for the following tablet:

 

  • Samsung Tab S 10.5 (T807A)

For full details and installation instructions, click here.

 

 

Update – 9/8/16

 

Marshmallow 6.0 update for the following phone:

 

  • Samsung Galaxy Note 4 (SM-N910A)

 

Update – 8/26/16

 

Marshmallow 6.0 updates for the following phones:

 

  • Samsung Galaxy S5 (SM-G900A)
  • SamsungGalaxy S5 Active (SM-G870A)

 

Update – 7/13/16

 

Marshmallow 6.0 updates for the following phones:

 

  • PRIV™ by BlackBerry® (STV100-1)
  • Samsung Galaxy Tab S2 (T817A)

 

Update – 7/5/16

 

Marshmallow 6.0 updates for the following phones:

 

  • Samsung Galaxy S6 active (SM-G890A)

 

Update – 6/22/16

 

Marshmallow 6.0 updates for the following phones:

 

  • Samsung Galaxy S6 (SM-G920A)
  • Samsung Galaxy S6 Edge (SM-G925A)

For more information, click here or check out att.com/softwareupdates

 

 

Update – 5/17/16

 

Marshmallow 6.0 updates for the following phones:

 

  • Samsung Galaxy Note 5 (N920A)
  • Samsung Galaxy S6 edge+ (G928A)

For more information, click here (Note 5), here (S6 edge+), or check out att.com/softwareupdates

 

Update – 5/19/16

 

Some customers have reported issues loading this update as a result of insufficient storage. We've reached out to HTC who advised us to ask our customers to try the update again.

 

Check out this thread for more information.

 

Release Date: 5/12/16

 

Marshmallow 6.0 updates for the following phones:

 

 

The updates are available via FOTA (over the air) and manual download. Please note that a Wi-Fi connection is required to download the update.

 

Space Requirements

 

  • M8 - 1212.5MB
  • M9 - 1552.8MB

 

Once the update is downloaded, the installation requires 150MB of space (this space was already reserved during the FOTA download)

 

Kevin, AT&T Community Specialist

ATTKevin

Former Employee

 • 

408 Messages

5 years ago

I haven't seen or heard anything mentioning that. What was it saying on their website?

Anonymous

New Member

 • 

25.7K Messages

5 years ago

I have a samsung s6 and have been waiting for marshmellow since google announced it's release back in october. I realize that Samsung didn't get it right away and release it to the carriers. I was just wondering what issues with the update att is finding and working on that is contributing to the delay. I have heard that the delay is caused by att bloat that I disable, removal of features that samsung put on the phone and the removal is causing issues.I would just like to know what the truth is not rumors. Att usually remains silent in these aspects. Also is there a beta program that I can sign up for to give real world testing for software and features to help the update process?

Scholar

 • 

394 Messages

5 years ago

Does not matter what Samsung site said, as AT&T is the one Dragging their feet with Marshmallowm on Samsung phones.  Verizo, T-Mobile and other had it out few months ago.

 

GLIMMERMAN76

ACE - Expert

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20.7K Messages

5 years ago

@Anonymous

 

there is no beta testing I tried to get to do that already

 

@ATTKevin

 

Here have a nice look

 

mm9201.pngmm9281.pngmm920.pngScreenshot_20160512-190751[1].pngScreenshot_20160506-031304.png

 

All these builds are on the ATT download servers just waiting to be downloaded.  These are MY phones.  ok the s6 920's are the 2 kids.  My wife and I have 928a's and the 890a is a test phone.

 

The funny thing is wifi calling works like a charm on the s6 active 890a

 

pics of wifi calling on s6 active

 

wifis62.pngwifis6.png

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Twitchy

Tutor

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4 Messages

5 years ago

Being my first long term Android device, S6, I now see the largest downside to an att android compared to an att Apple device. The update process is painfully slow to reach our devices. Customers security is at risk while the its "tweaked" and bloatware is installed. I totally regret not spending the money outside att for an unlocked device. Only after purchasing my device did I notice the complaints of such slow updates.

One more year and I'll be getting out of this contract. GTE, ATT, Cingular, back to ATT...almost 20 years with this company. Never had I ever thought of leaving until now. I'm not mad. It's a shame and very disapointing.
GLIMMERMAN76

ACE - Expert

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20.7K Messages

5 years ago

Apple still has the airdrop security flaw from iOS 8
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GLIMMERMAN76

ACE - Expert

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20.7K Messages

5 years ago


@MorcaeL wrote:
Why can't I update my LG V10 (H900) to Android 6.0? AT&T has an e-support page giving out the instruction on how to update. Since last week of April until today, I have tried updating my phone, but with no luck.

your using the phone on post paid att service?

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yiozik

Contributor

 • 

1 Message

5 years ago

Please note, I have an ATT LGV10. Got the 6.0 Update last week. The update has disabled the USB connection to a PC or other USB device, CAR Media Center. Neither ATT, LG, nor Google offer any ways taht you can fix this. So Unless you are willing to loose the ability to download to your PC pictures, media, etc. via USB, DO NOT update to 6.0. 
Wait untill there is a fix. 

David606

Employee

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3.5K Messages

5 years ago

Not sure what you mean by disabled the USB feature. Works on my phone just fine. It does however pop-up a notification that asks you to select ALLOW for a device to connect via USB.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
smcphee723

Tutor

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8 Messages

5 years ago

How is the manual download done, and will it wipe my phone. My wife and I both received OTA updates. I assume it is marshmallow as it is 1GB. It goes through the download and starts to unzip, and then there is a message "There was a problem with this software update that prevented installation. Please wait for another update." I called and they pushed out the update to my phone from technical support with the same results. At one point I did get a boot screen that said cannot map file.

rclevenger

Teacher

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16 Messages

5 years ago

Well I'm glad someone at ATT is at least acting intrested. I posted this elsewhere but here it goes again. I'm not taking it out on you Kevin but can you get a few answers for those of us who have an Samsung Galaxy S6 devices.
 
1. Does anyone know why the Samsung update page keeps changing. One day it days we are getting PD2 next day it says PD5 now it says BOJ7. Almost every other device is getting updates.
 
http://www.samsung.com/us/support/answer/ans00038783/997516271?CID=AFL-hq-mul-0813-11000279
 
 
2. Is this how those of us who bought a flagship Samsung device a year ago should be treated?
 
3. Is this how people who are buying the current flagship devices now will be treated six months to a year from now?
 
All we are really asking from ATT is to be a bit more transparent (this thread is at least a start) and at least give us some kind of updates on what is going on with OS updates.  Is that too much to ask ?  I can understand you may not know a definative date but don't keep us completely in the dark.. I can't speak for everyone but with what I pay a month for the four cell phones and one tablet the least you can do is provide me as well as the other S6 users who are feeling the same way with some answers.
 
 
 
 
 
 
ATTKevin

Former Employee

 • 

408 Messages

5 years ago

Hi @Anonymous,


It’s hard to convey sincerity on the internet, but I’m really appreciative of your patience. It’s easy to look at the time that’s passed from a monthly perspective and not see the true number behind the wait; it’s those weeks and those days spent wondering about when you’re going to get the update that I’m picturing when I’m thanking you (and everyone here) for sticking with us.


I haven’t seen anything that would indicate a delay; no red flag communications, nothing telling us there’s any problem. You do bring up an interesting point about the additional software possibly causing issues. I don’t want to speculate about that (as I’m not an engineer) though. The next time I meet with the teams behind this, I’ll definitely ask about it; no promises that I’ll get an answer.


There isn’t currently a beta program that you could sign up for. That’s a great idea though. I’ll bring that up as well.

 

@Tailgunner747,


If Samsung is giving out information that is incorrect, I owe it to our partner to let them know about it. They would do the same for us. Having a stellar relationship with them seems like a good idea 🙂


I understand where you’re coming from though. That’s a fair comment you made.

 

@GLIMMERMAN76,


Thanks for that (I appreciate the detail, you spent time getting this for me). That’s got to be frustrating to see it elsewhere online and not see it directly through AT&T. To be honest, I’m not sure how the update is available on these other sites outside of our official channels.


One other question; can you shoot me a PM showing me where you found these builds on the ATT download servers? I’m curious about that.

GLIMMERMAN76

ACE - Expert

 • 

20.7K Messages

5 years ago

@ATTKevin

 

No these lack of updates is going to cost ATT a customer and that customer is me once Tmobile finishes construction of the 12 towers they are building in central IL(it will take a year for all towers to be in place).  Tmobile allows HDvoice to work on non tmobile branded devices and also has wifi calling on non tmobile branded devices.  Heck att does not officially have wifi calling on any android phone.

 

Yes I will be glad to forward you links.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
ATTKevin

Former Employee

 • 

408 Messages

5 years ago

Hey @Twitchy,


I’m a long time Android user (switched to Android after the original iPhone way back in 2008) and the software updates have always been a frustration of mine. Apple definitely has an advantage in this department for some people because virtually everyone knows exactly when they’ll get the update, and everyone gets it at pretty much the same time.


This goes back to one of the oldest debates, and I’m going to compare it to the Windows Vs OSX. Apple has an easier time shooting out updates because their software is designed from the ground up to only work on their hardware. In the case of Windows, the software is designed to run on a seemingly infinite number of hardware configurations. Knowing this, it comes down to a personal choice. Do you like the uniform updates from Apple, or do you like having more freedom to choose? I personally prefer the freedom and am willing to go through the periods of uncertainty to get it.


The TLDR version: Because Android has to support so many potential configurations, its updates are going to be slower. “Bloatware” is on both ecosystems, there’s no getting around it 🙂


I do want to ask why a long-term customer like yourself really wants to leave. Can you spell it out for me? If a customer of 20 years wants to leave over updates, I definitely want to share that feedback with my team.

 

@MorcaeL,


I’m sorry it’s not working; I would be aggravated if I were in your shoes. I mean, it should just work right?


Can you shoot our ATTMobilityCares inbox a message and include your name and a good number to reach you at? I want one of our experts to take a look at this and work with you to find a solution.

 

@yiozik,


That’s really strange the USB connection isn’t working. As @Davis606 mentioned, you should just get a popup notification asking you how to treat the connection. Would you mind also connecting with us by shooting a message to ATTMobilityCare?

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