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ATTKevin

Former Employee

 • 

408 Messages

Fri, Apr 29, 2016 5:26 PM

Marshmallow Update - LG G3 (D850)

Android Marshmallow.PNG

 

Hello Community!

 

Effective April 27th, 2016, an AT&T approved Android Marshmallow update is availible for LG's G3 (D850).

 

 

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Accepted Solution

Official Solution

ATTKevin

Former Employee

 • 

408 Messages

4 years ago

The Marshmallow update has been made availible for AT&T Customers to download via firmware OTA (Over the Air). Please note that a Wi-Fi connection is required for this update.

 

Software Update Includes:

  • Android OS 6.0 Marshmallow
  • Video Calling
  • Advanced Messaging

For instructions on updating your device, check out www.att.com/softwareupdates


Enjoy!

 

Kevin, AT&T Community Specialist

lcalle

Guru

 • 

629 Messages

4 years ago

@ATTKevin

 

Ok, so, where's the update for everyone else? Just got word on HTC's Twitter feed that there's been another "setback" in releasing the Marshmallow/Sense 7 update for the M8, and the Marshmallow update for the M9.  That's twice this update's been delayed, for no other reason than the "slight delay" line given by HTC.  Granted, that response is much more informative than the robo-response everyone from ATT has given when asked, which reveals absolutely nothing.  The update from KitKat to Lollipop for the M8 didn't even have this much trouble, or take this long.  

RhodesMan

ACE - Guru

 • 

884 Messages

4 years ago

Hi Kevin,

Thanks for this. Early this morning I thought I would just check and lo and behold there was the update.

It took about an hour to download and install but it really has made the phone look nice and new and a whole lot more responsive.

 

It's only been a couple of hours but plan on spending some time today poking around a bit.

 

Android Version 6.0

Build number MRA58K

Software Version D85030k

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

 • 

20.4K Messages

4 years ago


@ATTKevinCS wrote:

Android Marshmallow.PNG

 

Hello Community!

 

Effective April 27th, 2016, an AT&T approved Android Marshmallow update is availible for LG's G3 (D850).

 

 


@ATTKevin

 

posting this was in bad taste if you ask me.  SINCE NOT ONE SAMSUNG DEVICE HAS BEEN UPDATED!.  Att takes time to update a phone that is 2 years old before newer samsung phones.  Heck the ATT was so sloppy they didnt even update the g3 to 5.1.1 and thats the reason the phone got the boot out of my house.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Voyager

 • 

3 Messages

4 years ago

How the heck does the LG G3 , a lot older phone get the update before my Galaxy S6? That is some serious Bull right there. ATT and Samsung get your stuff together. 

ATTKevin

Former Employee

 • 

408 Messages

4 years ago

Hi @GLIMMERMAN76,


GLIMMERMAN76 wrote
posting this was in bad taste if you ask me.   SINCE NOT ONE SAMSUNG DEVICE HAS BEEN UPDATED!

Wow! I wonder what would have happened if I had asked you! Smiley Tongue

 

All kidding aside (and to respond to @lcalle & @Nickybeanpie as well) , I feel your frustrations. I've been with Android since the beginning and waiting for an update isn't a very pleasant experience (atleast it's not to me personally).

 

@lcalle, I'm absolutely guilty of providing generic responses about Marshmallow updates when I'm responding under the @ATTMobilityCare handle. The reality is, with the amount of testing and compliance we have to do per device to make sure every device update goes smoothly, we can't provide a timeline or speculate when something is going to pass muster.

 

Here's what I can say; my team and I are working with our internal partners to share the communities feedback. That's the cool part of everyone here talking about this; it helps drive the conversation within our company. And, at the end of the day, we're here to delight our customers, not disappoint them.

 

I know this isn't going to answer every question out there about device updates, but I'm hoping that this post illistrates that we're listening, and we're working hard to meet the needs of all of our customers. You're still going to see us post the generic response from time to time (there's only so many ways you can say "keep watching for updates"  Smiley Happy); just know that as soon as we can provide device specific updates & timelines, we will definitly keep everyone in the community informed.

 

Thanks all,

 

Kevin, AT&T Community Specialist

 

 

GLIMMERMAN76

ACE - Expert

 • 

20.4K Messages

4 years ago

The problem is have with a post like this it's a dagger post. It's not like someone posted about the v10,g4 or nexus 6 when they were released.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
ATTKevin

Former Employee

 • 

408 Messages

4 years ago

Hey @GLIMMERMAN76,

Totally get it and that's fair. A post should have gone out around those devices.
Jpakadoura

Teacher

 • 

26 Messages

4 years ago

@ATTKevin, It's really cool that you took the time to hand crafted personal replies to all this. Thank you for being the first employee to actually talk to us.

I have a question if you have any knowledge on the matter... Samsung's website has officially updated the AT&T Galaxy S6 page to say it runs 6.0.1 as of April 28th. No one I know of has seen the update yet, and I'm fairly regularly checking the GS6 subreddit. Does this change mean that at least the rom is finally ready, and the update ought to be released in the coming days? We've been... Very patient ^^;

Tutor

 • 

6 Messages

4 years ago

All I noticed is that several APP symbols changed, like the clock and calendar. Why do developers think that is important? Then I noticed that some widgets I had are just gone. I imagine they are not configured or supported by the new OS which sucks since I used them.

 

And what business is it of ATT or Android to change my home page for Chrome to ATT/Yahoo or whatever it is? Yahoo is a worthless search engine.

 

I really don't see the point of these updates although I do think it is a way for companies to force customers to upgrade devices that will run slow with the new software or become obsolete. This has happened several times with Apple and why I no longer use any of their products or software!

RhodesMan

ACE - Guru

 • 

884 Messages

4 years ago

I also noticed the home page icon which defaulted to yahoo. 

I changed it to google.com but then disabled it altogether to reduce clutter on the address bar.

 

Many of the icons have changed and I like the change.

None of the widgets I had installed are missing. 

 

While there may be a few niggles and unexpected changes, overall I am pleased with the increased zip that this update has brought to my G3.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
tim horton

Professor

 • 

1.3K Messages

4 years ago

Now that it is out, how does AT&T determine the order who will get it first. Should I just wait for a notification or check for software update every 24 hours?

Jpakadoura

Teacher

 • 

26 Messages

4 years ago

I don't actually know but I've been told that it's by your device's IMEI
lcalle

Guru

 • 

629 Messages

4 years ago

@tim horton

 

If you haven't yet, I would do a manual check for software update.  Odds are, now that it's out on ATT's network for your device, the update should pop up if you do a manual check. 

Tutor

 • 

4 Messages

4 years ago

For those of you that don't have an update available for your device yet consider yourself lucky. I have an LG G3 and downloaded the update as soon as I was alerted to it being available (on 4/29). Soon after, I noticed that the phone was getting very hot under normal use (checking emails, taking photos, etc.) and the battery was being drained unbelievably fast. When using any APPs that use GPS, or streaming services for music or YouTube, the phone gets VERY HOT and the battery drains within 30 minutes, shutting down the phone until it can be plugged in. I actually had the phone connected to a power source in my car when using the GPS and the battery drained faster than it could charge (causing the phone to shut down).

 

The battery life on the LG G3 was already abysmal but after applying this software update the phone is basically unusable. In an attempt to preserve battery life over the past 2 days (without a battery backup) I shut down all background tasks and all running APPs and the battery still drains within 1 hour. At this point I need direction on how to downgrade to the previous software version or need a new phone.

 

Any help would be appreciated.

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