Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
The Samsung Galaxy S24
AwkwardPiplup's profile



1 Message

Tuesday, June 19th, 2018 4:23 PM

Locked Phone

I'm locked out of my phone and I haven't been able to back up my photos recently. What I'm wanting to do is see if AT&T would unlock my phone for me if I brought it in with the account holder? Or if they will back up all of my data (including pictures) if I go to the store for them to reset it?

ACE - Expert


64.7K Messages

6 years ago

ATT can't unlock access to your phone. What ATT can do is unlock the phone so that it will work on another carrier, that has nothing to do with your security code to get into the phone. I don't believe ATT will reset it for you but if they do, I doubt they will back it up first. You need to consult the manufacturer or google to find out how to reset your phone or get access to it. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.