The Samsung Galaxy S24

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Thursday, August 12th, 2021 10:21 PM

Locked out of ATT4044O

I have forgotten the PIN to my ATT4044O, and I can't seem to find a method of factory resetting it. Could someone walk me through the steps?

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Official Solution

Community Support


231.3K Messages

3 years ago

Let's address your PIN unlock inquiry @djaerialphoto!


Here is how to get your Pin unlock key, Log in to your account and go to account overview > My devices & add-ons > Manage my device > See devices options > Get your PIN unlock key (PUK). 


Also, we recommend our Troubleshoot And Resolve Tool> Fix an Issue> Activation & setup > Device activation & SIM to help get your PIN unlock key or PUK key. Lastly if your device displays PUK2 OR PUK blocked call operator, your SIM card id blocked and must be replaced


We hope this is helpful! Reach back to us if you have any additional questions! 


Rhoda, AT&T Community Specialist 

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