
New Member
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1 Message
Locating my wife's phone that was stolen
My wife phone was stolen before I got this app so I never got a chance to pair her phone to mine. Is there a way that I can still locate her phone with this app. Thank you
New Member
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1 Message
formerlyknownas
ACE - Sage
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113.4K Messages
8 months ago
If your wife did not turn on find my phone, and does not know the account that she use and password used to sign in on her phone, there's likely no way to locate her phone
It actually doesn't matter whether you had the app or not
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ATTHelp
Community Support
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225.4K Messages
8 months ago
Thanks for reaching out @Rod H , we know how difficult it can be to have a device stolen and we are here to help!
@formerlyknownas is correct that if the device is not paired, we will not be able to use GPS to locate it. You can view our article on location tracking with AT&T Secure Family for more details.
You can follow these additional steps also if you are unable to locate your device:
Thank you for reaching out to AT&T Community Forums!
Joseph, AT&T Community Specialist
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