New Member
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2 Messages
Lied about 2 for one deal
AT&T advertised a Note 9, 2 for 1 deal, we needed new phones so I called, this began a nightmare that has lasted for two years and counting. They are still charging us for two Note 9 phones, the bill was supposed to be $159 a month but they will not honor the deal and have been charging us $216 a month for over two years now. This is after over 52 hours and four months on the phone with the terrible customer service people that have continuously lied to us telling everything is fixed. Finally got one honest guy that told me there was nothing he could do. I have been with ATT for 30 years but because of all this I will never do business with them again.
formerlyknownas
ACE - Sage
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117.2K Messages
4 years ago
Were you new customers to AT&T? Or were you upgrading existing lines?
At the time the note 9 was sold in 2018, all of the two-for-one deals required a new line of service to AT&T and purchase one of the new phones on that line. Over the past two and a half years there have usually been additional requirements, like TV service or unlimited data plan.
Most people who don't get the deal, didn't meet requirements. And simply put, these deals are not about saving us customers money. These deals are to add new business to AT&T so they make a profit off selling a service. You can call it a catch, but there has to be something in it for both parties to make a deal.
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spamspam
New Member
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4 Messages
4 years ago
I had the same experience. I was with AT&T for 7 years. Multiple operators fraudulently misled me into entering a 2 for 1 contract and also messed up the repayment schedule on the order. After 20 hours calling and being sent to the store (it's a game AT&T staff play - phone operators say "you have to go to the store" and when you get to the store the store staff say "you have to call the call center") a phone operator changed the repayment schedule from 30 months to 24 months. That change was treated as a return and not eligible for the 2 for 1 offer. I spent another 40 or so hours talking to operators who told me "just wait another month because the offer won't appear on your bill until the third billing cycle."
AT&T never paid reimbursement. I finally got an AT&T rep that told me it was my fault for not reading the fine print and that I should not have relied on the fraudulent statements made by AT&T operators. Needless to say, I will never use AT&T again. It is an organization that is built on fraud and sharp bargaining. Now I am with T Mobile. It's much cheaper and the service is far, far superior.
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mobilemax
Employee
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797 Messages
4 years ago
Hello,
I believe the $159 would be a quote before taxes or the second device. All plans have taxes. All promotions have a series of requirements to qualify for free phone credit. If the promotion wasn’t applied in the first 2-3 bills, that would have been the time to resolve it. This far into it, I don’t know of a resolution. I would recommend ordering future devices from your local AT&T corporate store instead of over the phone. You’ll get someone face to face to assist you and recommend the best deal (and make sure you fully qualify for the offer). If issues arise, then at least you have a go to person to resolve.
(edited)
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gbug02
New Member
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2 Messages
4 years ago
I am having the same experience! I went in in June 2019 for the BOGO promo. upgraded my existing line; and added a new line. Both with unlimited plans. I have been in the store almost every month for nearly 7 mths and I am still not getting BOGO credit; I am getting a 1/2 off promo. I would have never added the 2nd line to my account had it not been for the BOGO. Each time, I am told they are doing an escalation ticket and give it to the next billing cycle. As a customer, there has to be something more I can do to get this resolved ASAP! Not happy!
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