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Thu, Sep 17, 2020 1:09 AM

LG velvet dual screen

I recently purchased accessory and when plugged into phone, the necessary app won't show up to turn on second screen. What am I to do? I tried filing a claim with LG but my make and model isn't even available to process a claim. I just want it fixed


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Community Support


136.4K Messages

a month ago

Hi @JMerriweather5,


Thank you for reaching out. We'd love to take a closer look into this for you. 


To better assist, we want to know:

  • where did you purchase the accessory
  • what specific accessory are you having the error with
  • is your LG velvet/ the accessory still within the buyers' remorse exchange period
  • what do you mean by the make and model, is it for the accessory or the device

Let us know so we can assist further.


Doyin, AT&T Community Specialist.


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