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Sat, Jul 4, 2020 8:02 PM

LG v60 not ringing for incoming calls

Phone is a week old phone has stopped ringing for incoming calls. I took it to the at&t store where I bought it they worked on it for an hour couldn't figure it out did a hard reset nothing. They want to send it back to LG but I don't want to be without a phone for a week. Speaker works phone just wont ring. Any ideas?



Brand User

Community Support


128.1K Messages

a month ago

Hello, @Firemade,


Thank you for reaching out. Check to make sure the software is up to date on your device and update it if possible. Do this:


  1. Swipe down from Notifications and select Settings.
  2. Select System, then About Phone.
  3. Select Software Update, then Update now.
  4. Follow the onscreen prompts to download and install the update.
  5. The device will automatically restart once the new software installs.

If your LG device doesn't need an update or it didn't help, you'll need to reach out to LG for more assistance.


Have a great week.


James, AT&T Community Specialist

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