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Contributor

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1 Message

Sun, Jun 23, 2019 12:40 PM

LG v30 update problem

Hi, 

I have Lg v30 at&t, its current Android update version is H93120c with March 2018 security patch. whereas your website showing H93120q Udate available with May 2019 security patch.

My problem is whenever i tried to update my phone Over the air (OTA) its says your divice has currently updated. Where as my device showing privious year update H93120c right now..

LG PC Bridge is also showing same that i have Latest software version.

How can update my devoce?

 

My Email adress is rashid.md1988@gmail.com

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ATTHelp

Community Support

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140.7K Messages

a year ago

Greetings @Rashidmd1988!

 

Let's look into that for you. Try resolving your experience by following these instructions to troubleshoot your issue. If your experience persists despite the first step, please view this AT&T Community & Forums thread which may provide another option.

 

We hope this helps.

 

Lar, AT&T Community Specialist

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Tutor

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6 Messages

a year ago

Dear  AT&T 

 

As of today 15 August 2019, my  model has yet to receive android update pie 9.0

this is very frustrating now, been waiting for so long with this update. Everyday i check on google 

for updates some LG V30 other versions are updated already.

 

This is a lesson for me and last time to buy at&t device especially ,consumers concern and android updates are not prioritize

this network carrier only cares about selling and profit. 

 

How about AT&T H931 model? Administrator can you please answer this thanks

Contributor

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1 Message

a year ago

Although android pie 9.0 has been rolled out for LG V30, however our AT&T model "H931" isn't supported yet. Only models for European countries (H930) are being updated at the time. Also it isn't the network carrier's fault even though they have the package to update the phone, it needs the clearance of LG to roll them out to the customers.

 

Here is a link indicating that we are still on Oreo 8.0 (click on previous updates)

https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1232813?make=LG&model=LGH931&gsi=x8fs60

 

Here is a link indicating that Pie 9.0 will start rolling out in the US starting with G7 (Newer devices will get it first)

https://www.phonearena.com/news/lg-g7-thinq-us-unlocked-variant-android-9-0-pie-update_id118212

 

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