LG V20 H910 update to Android 8.0 Any solutions?

ATT may not even have those updates on its servers anymore since LG just quit the Mobile phone business.  You may be stuck with a brick.

By the way, the instructions  at
https://www.att.com/device-support/article/wireless/KM1171033/LG/LGH910

on this forum don't work. 

@inge12 

First of all, where did you get this replacement phone?  If it is, in fact, the exact same phone - model number and all - then it should work.  About the only thing I can think of that might prevent it from working is if the IMEI of the phone was reported as stolen or lost.  If the IMEI is blacklisted, then that could stop if from registering the SIM on the network.

But I'm not all that knowledgeable on that side of things.  Someone else may know more.  @formerlyknownas @GLIMMERMAN76 @Constructive ?

If the IMEI isn't the problem, then a factory reset just might be the only thing you can try.  That not really that big of a deal.  Did the phone make you create or sign into an existing Google account when you first turned it on?

Android 7 is what that phone originally launched with.  It has been updated by LG up to Android 9, but AT&T never provided that last version update.  They stopped at Android 8.

All this 👆

But if possible, return the phone.  LG is out if the mobile business.  I'm sure you got a good deal on the phone because people can't give those LG phones away anymore because they're unsupported.

Get a more current device. And make sure you check the imei

https://www.att.com/buy/byod/identify?devicetype=phone

Hello @inge12, we can shed some light on how to update the software on your LG V20 H910. 

First we would like to ask the same question as @joeldf, where did you purchase the replacement device? The devices listed to still work are devices purchased directly from AT&T.  AT&T cannot guarantee the capabilities or performance of any individual device that was not purchased directly from AT&T or an authorized retailer of AT&T.

If you purchased the device from us be sure that you are following these steps for the Software update for the LG V20 (H910):

• Make sure your device is fully charged and connected to Wi-Fi.
• Swipe down from the Notification bar, and tap the Settings icon.
• Tap the General tab.
• Scroll to and tap About phone.
• Tap Software Update, then Update now.
• Follow the on-screen prompts to download and install the update.
• The device automatically restarts once the new software successfully installs.     

Please visit our Troubleshoot & Resolve Tool to fix software update issues.

Let us know if this helps. 

Crystal, AT&T Community Specialist


 

Thanks for the response. The pone is fine.  I got it as a brand-new phone in original packaging from a popular and highly rated eBay seller, as I did the previous phone that still works. It is, however, possible, that the previous phone was listed as an ATT phone and the current non-working phone is an "unlocked" phone. 

However, the LG V20 H910 is specifically listed as compatible with ATT *after* the switch to G4 and it is NOT marked with **two asterisks to indicate that only "ATT version and authorized open market version" is compatible. (See https://www.att.com/idpassets/images/support/pdf/Devices-Working-on-ATT-Network.pdf) Based on that document, ATT should ensure that the phone is updated to Android 8.00 so that it works on the ATT network. I bought the phone with the understanding that it is compatible. 

But I'd be just as happy to get an update from LG directly. 

I'm actually quite happy with the model and would like to find a solution before my return window closes. 

I checked out https://www.att.com/buy/byod/identify?devicetype=phone, and the script identified my phone and promised to send me a SIM card to activate. 

Does this mean that once I insert the new ATT SIM, it will update at least to Android 8.0??

I assumed just putting the current SIM in the new phone would work, as it has before. (I've switched back and forth between phones.)

Hello @inge12, thank you for that information. 

We're glad to hear you have a new SIM card on the way! We hope you're able to do the software update when you receive it. 

Let us know if you have further questions, and thank you for reaching out to the AT&T Community. 

Crystal, AT&T Community Specialist 

Since I can't be sure that a new SIM card will update the phone to 8.0, the only info I can find for getting Android 8.0 on the LG is to root the phone first. 

I think I need to return the phone before the return window is closed. 

Thank you all for your input!