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CoastRanger's profile

Tutor

 • 

11 Messages

Wed, Jan 10, 2018 8:43 PM

LG V20 ( H910) Good Wifi - "WiFi CALLING" says Network Error

New phone.   I can browse, email, etc with no problem using my WIFI home network.     When I tried to enable WiFi CALLING on the phone, it says "Network connection error. Please try again."  Airplane Mode is OFF/ WiFi is ON. 

 

OOMA VOIP works just fine on this phone.

 

I have turned off and disabled as much stuff as I can during setup.  I suspect that I have killed something that the WiFi-C module needs, but I can't figure out what that would be.  Any clues here?

 

Accepted Solution

Official Solution

ACE - Sage

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100.3K Messages

5 y مضت

@CoastRanger

Theres your answer.  You need HD voice to get advanced calling features and Wifi calling.

 

GLIMMERMAN76

ACE - Expert

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23.4K Messages

5 y مضت


@CoastRanger wrote:

New phone.   I can browse, email, etc with no problem using my WIFI home network.     When I tried to enable WiFi CALLING on the phone, it says "Network connection error. Please try again."  Airplane Mode is OFF/ WiFi is ON. 

 

OOMA VOIP works just fine on this phone.

 

I have turned off and disabled as much stuff as I can during setup.  I suspect that I have killed something that the WiFi-C module needs, but I can't figure out what that would be.  Any clues here?

 


@CoastRanger

 

are you using prepaid?

Tutor

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11 Messages

5 y مضت

I have a monthly plan - not pre paid

Fl_retire

ACE - Professor

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2.6K Messages

5 y مضت

@CoastRanger  Are you in a HD calling area?  You can check with the link below.  

 

https://www.att.com/shop/wireless/features/hd-voice.html

 

Instructions for WIFI calling for your phone model.

https://www.att.com/device-support/selector/

(edited)

Tutor

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11 Messages

5 y مضت

No I am not in an ATT HD calling area (according to the map).

Tutor

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11 Messages

5 y مضت

Thank you!  I looked pretty closely and that HD voice requirement was not (and STILL IS NOT) stated in an obvious location for me to see.  I am taking your word for it and I am thinking that there was something mentioned somewhere about that, but I never found it again.

 

I appreciate your response.

GLIMMERMAN76

ACE - Expert

 • 

23.4K Messages

5 y مضت


@CoastRanger wrote:

Thank you!  I looked pretty closely and that HD voice requirement was not (and STILL IS NOT) stated in an obvious location for me to see.  I am taking your word for it and I am thinking that there was something mentioned somewhere about that, but I never found it again.

 

I appreciate your response.


@CoastRanger

 

You can try and force them to configure your phone for HD voice.....  It may work...

 

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