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Fri, Sep 18, 2020 6:41 PM

lg phone

All of a sudden my phone won't let me retrieve my voicemail. It keeps asking for a password that I have reset, but it still does not work. I haven't been able to get my voicemail for 2 weeks now and I need to. HELP!


Brand User

Community Support


137.3K Messages

a month ago

Allow us to assist, @stupidphone!


Try resetting the voicemail on your phone by following the instructions below. First, make sure you're in an AT&T wireless coverage area or you won't be able to create a new voicemail password.

    1. Go to your account overview and open the My Wireless section.
    2. Scroll to My devices & add-ons and choose the device you want to manage.
    3. Select Manage my device.
    4. Under Device options & settings, choose Reset voicemail password and follow the prompts.

Let us know how this worked for you.


Lar, AT&T Community Specialist

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