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New Member

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4 Messages

Tue, Jun 23, 2020 4:29 AM

LG Phoenix 3 factory reset not working

I did an ALTERNATE RESET to my phone and when I tried to enter my email and password it just said to try again in 24 hours or try another email...

I reset the device again and its still tells me the same thing

Responses

Brand User
ATTHelp

Community Support

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128.2K Messages

2 months ago

Let's see if we can find a solution @slowspace,

 

Our Device Support page has a step by step process for resetting the phone.

 

If you could answer the following questions it may help us better determine what is happening:

 

  • When you are trying to enter your email is that at the initial setup for the phone?
  • Is it possible that the email and password combination aren't correct?
  • Are you able to login to your email through a web browser?

Please let us know!

 

LotieS, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

@ATTHelp 

the email used for the initial set up is gone... But I used a email that was connected to the phone...

Brand User
ATTHelp

Community Support

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128.2K Messages

Thanks for clarifying, @slowspace.

Are you using Gmail? If so - for security purposes, you're unable use an account if the password was changed within 24 hours to set up the device after a factory reset.

Please let us know when you're able to get in, or if you have other questions.

Keny, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

yes i used a gmail account... I did have the secure mode on,,, the one that required the password to before it fully turned on... And I turn syncing off to save power...


Brand User
ATTHelp

Community Support

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128.2K Messages

Good Morning @slowspace,

 

Sounds like it could be an issue with the 2 step authentication settings with your gmail account. We would recommend that you turn off the 2 step authentication via a web browser and try to setup the email again.

 

Please let us know if you're able to get in.

 

LotieS, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

unable to get in...
It tells me this,

"This device was reset. to continue sign in with a google account that was previously synced on the device"

I sign in and it tell me that I'm unable to sign in because of an unknown reason.... 

No accounts were synced to the device when I reseted it

Lilybell2

ACE - Professor

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1.8K Messages

Factory Reset Protection is designed to protect phones from being accessed by those who may not actually own the phones.  FRP is enabled by default.  If you reset a phone with FRP enabled, you have to provide the user name and password for the last Google account that was registered (actively used) with the device. You will not be able to change to a new account or a new password until this has been done.
 
 
 
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