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Leslie7713's profile

New Member

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4 Messages

Fri, Aug 12, 2022 12:12 AM

LG K92 5G no data service in LTE

LG K92 5G - When I am out of 5G coverage phone goes to LTE mode I have zero data service. NOT just slow, absolutely ZERO data service 

ACE - Sage

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100.3K Messages

2 m مضت

It's probably having trouble reconnecting to just LTE. Try switching airplane mode on and then off again and see if it forces it to connect with LTE

New Member

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4 Messages

2 m مضت

Nope, doesn't work. I've done that and reset network settings. Still no LTE service 

ATTHelp

Community Support

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200.4K Messages

2 m مضت

We understand how important it is to have steady working service, and we want to help you, @Leslie7713.

 

We want to thank our ACE @formerlyknownas for the helpful troubleshooting steps, as these steps can help in many ways. 

 

Next, we want to confirm if this is a service or device error, and we'll need the following details from you:

  • What's the exact make and model of your device? These details will confirm if your device is eligible for use on the AT&T network, as you'll need model number LM-K920AM. 
  • What's the city and zip code of the area you're expieriencing the drop in service? This will allow us to confirm any possible outages in your area. 

Feel free to reach back out to provide us with this additional information so that we're able to continue to investigate your concerns. 

 

Thanks for reaching out to the AT&T Community Forums for assistance.

 

Lynn, AT&T Community Specialist

New Member

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4 Messages

2 m مضت

phone model LM-K920AM

Columbus, IN 47203

ATTHelp

Community Support

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200.4K Messages

2 m مضت

Thanks for your response and the information you've provided, @Leslie7713.

 

I've checked and confirmed that they're no outages or towers down in the area you've provided.

 

Based off these circumstances, we want to go ahead and bring you into a DM for further help. Check the message icon in the upper portion of the page and reply back.

 

We'll then proceed with further troubleshooting and getting your device working properly on the LTE network. 

 

Lynn, AT&T Community Specialist 

 

 

New Member

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4 Messages

2 m مضت

I can't find that DM now. Can you send it again please?

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