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Tutor

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8 Messages

Sun, Nov 29, 2020 2:06 AM

LG G6 H871 software update failures

Received software update message for LG G6 (currently at H87130e) which I presume is a security update. In any event the update continues to fail every time with a

Err: 0x1124000 error message after 2nd reboot.

Sufficient HDD free space (4+ gb) 

I assume this is an update via AT&T despite message referring to contact LG customer service. 

Any suggestions, thoughts appreciated.

Multiple attempts all failed. Seems it may be a download process error. 

Responses

New Member

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3 Messages

2 months ago

Having the same issue, wife's exact phone updated first try hers now is H8710f

New Member

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3 Messages

2 months ago

Also after trying everything, mine now says " software is up to date", even though it it's last years software!

New Member

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3 Messages

2 months ago

I have contacted LG and they are working on this issue to bring us a new update. This issue is revelant with many g6's, so we're not alone and they (LG) will be pushing out the new updates very soon. Till then they told me to be patient and wait for the new notification.

Tutor

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8 Messages

2 months ago

Thanks, when I tried informing LG I got nowhere as message server was down and online chat rep had no idea.

Was surprised LG even bothered to push out a security update. 

(edited)

Brand User
ATTHelp

Community Support

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144.7K Messages

2 months ago

Hello, @fingerlakes,

 

Thank you for reaching out. Software updates come from the device manufacturer, though they can be released by the carrier.

 

Here's information on updating the software on your device. Look at the preceding link and see if it meets the requirements to receive the update through AT&T. Is it:

 

  • Is it an AT&T branded device?
  • I it on the AT&T network?
  • Is it on a Wi-Fi connection?
  • Does your device have space to accept the update?
  • Is it powered to at least 80%?

If it wasn't initially on the AT&T network, the update may fail. If it meets the requirements and still won't accept an update, let us know so we can investigate further.

 

Have a great week.

 

James, AT&T Community Specialist

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