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Contributor

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2 Messages

Wed, Oct 17, 2018 4:31 PM

LG G5 H820 Oreo update outside US

Hello. Isn't there any way to update LG G5 H820 to Oreo outside US? I hope such big company like ATT won't be as low to limit it to only their carrier...

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Accepted Solution

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Brand User
ATTHelp

Administrator

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113.4K Messages

a year ago

Good morning @jijibu,

 

Thanks for reaching out! In order to receive updates for your LG G5, you’ll need to be in the US on the AT&T network. If you return to the US, and are back on the AT&T network, you can check this support article on how to update the LG G5 with the latest software. Please let us know if you have any further questions, or concerns.

 

Collin, AT&T Community Specialist”

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

GLIMMERMAN76

ACE - Expert

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19.2K Messages

a year ago


@ATTCares wrote:

Good morning @jijibu, we'd be glad to assist you. Check out this support article on Software updates for the LG G5, it will walk you through how to install the update. Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.


@ATTKevin

 

did this rep even READ what the customer said?  They are outside the USA and NOT a ATT customer.  They WILL NOT GET UPDATES PERIOD.  @jijibu  ATT only provides updates to its customer FOTA or Firmware over the Air.  You have to be a ATT customer connected to a ATT tower here in the USA to get updates.  Sorry I don't have better news for you.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
ATTKevin

Former Employee

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408 Messages

a year ago


@GLIMMERMAN76 wrote:

@ATTCares wrote:

Good morning @jijibu, we'd be glad to assist you. Check out this support article on Software updates for the LG G5, it will walk you through how to install the update. Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.


@ATTKevin

 

did this rep even READ what the customer said?  They are outside the USA and NOT a ATT customer.  They WILL NOT GET UPDATES PERIOD.  @jijibu  ATT only provides updates to its customer FOTA or Firmware over the Air.  You have to be a ATT customer connected to a ATT tower here in the USA to get updates.  Sorry I don't have better news for you.


 Hey @GLIMMERMAN76,

 

I'm not sure how I missed the notification of you tagging me so I apologize about the delay in looking at this. You're 100% right; customers outside of the US will not receive these updates. Thank you for setting the record straight.

 

I'll be sure to get this feedback to the management team over ATTCares so they can look into this further. Thank you!

David606

Employee

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3.5K Messages

a year ago

I guess the question is how in the world can a carrier in the United States provide an OVER THE AIR update to someone who isn't even on their network? Does LG even have a manual method to flash software?

 

Because Samsung can do it on devices.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
GLIMMERMAN76

ACE - Expert

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19.2K Messages

a year ago


@David606 wrote:

I guess the question is how in the world can a carrier in the United States provide an OVER THE AIR update to someone who isn't even on their network? Does LG even have a manual method to flash software?

 

Because Samsung can do it on devices.


@David606

 

because ATT is stupid with updates.  I can update a Tmobile device anywhere in the world.  ATT does a IMEI check of the phone before it will allow a download of the software Tmobile does not.  Also ponder this the update is NOT OTA because you have to be on WiFi to download it in the first place so the data is not even carried on the cell network.

 

And with other carriers branded phones you can use samsung smart switch BUT NOT ATT.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

a year ago

My brother has an lg g5 from version and he got the update in August so y can't I get it on AT&T I live outside the USA 

 

Contributor

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2 Messages

a year ago

I forget to add that my phone didn't even get the 7.0 update as yet

 

lizdance40

ACE - Sage

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72.2K Messages

a year ago

@Videsh  Read the solution!

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lgfans

Teacher

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15 Messages

a year ago

Hello, if someone in the U.S. can sniffer the OTA Update file download URL, that will be fine.

We can use LGUP - FOTA UPDATE feature to flash OTA Update FILE that comes with dot up file extension.

For example K37110b-K37120j.up  This is the Android N 7.0 OTA Update file for LG K371,  SO some LG K371 Users outside the U.S. can download this file and use LGUP to install the Update.

Contributor

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3 Messages

a year ago

SALUDO QUIEN ME PUEDO AYUDAR SOY DE VENEZUELA COMPRE EN AMAZON UN LG G5 H820 ATT Y AL PONERLE MI LINEA DIGITEL PRECENTA ESTE PROBLEMA CUANDO LE ACTIVO LOS DATOS 4G EL TELEFONO NO RECIBE NI REALIZA LLAMADA A NINGUNA OPERADORA PERO SI ME NAVEGA BIEN Y CUANDO LE QUITO LOS DATOS DE NAVEGACION EL TELEFONO PUEDE HACER Y RECIBIR LLAMADA Y NO SE QUE HACER QUIEN ME AYUDA MI CORREO [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Contributor

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2 Messages

a year ago

One can update software outside the USA. From Canada for sure. First purchase an AT&T sim, then activate, no need to input your credit card details. The sim will activate if one inputs the required information on the first two AT&T web pages in the sim activation website; see AT&T prepaid activation guide for steps required and the explanation of each step. After the sim has been activated and installed in the AT&T LG phone the phone will connect to the AT&T server and it will update outside the USA. Again follow instructions on how to update software on an android phone. I have done this twice now to update and it works seamlessly in my case the Rogers network in Canada. I too contacted AT&T help in the past and received mixed information, finally one technical person confirmed that it is possible , several had informed me it was not possible. Hopefully this is helpful. I am updating to Oreo as I type.

Contributor

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2 Messages

a year ago

Not true. One can update outside the USA provided one has a AT&T sim installed and activated.

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