AT&T Community Forums

LG G3 won't boot

My LG G3 D850 won't boot, just displays LG Logo, not under warranty. How can I repair it manually?

Responses

ATTMobilityCare

Community Support

•

15.2K Messages

7 years ago

Hi @Densmac!

Thanks for reaching out to the Community Forums!

I’m so sorry to hear that your G3 won’t boot up. I would first try to manually factory reset it. Before taking these steps, please remove your microSD card if you have one.

-Power off the device completely (try removing the battery if the Power button won’t keep it off.)

-Press and hold the Power and Volume Down keys on the back of the device.

-When the LG logo appears, release and then re-hold the Power key while continuing to hold the Volume Down key.

-This should bring you to the Factory Data Reset screen. Use the Volume keys to navigate to “Erase all user data and restore to default settings,” and the Power key to select.

If you’re unable to get to the Factory Data Reset screen, please reach out to LG Support here:

http://www.lg.com/us/support

http://www.lg.com/us/support#Contact-Us << this will bring you to a Live Chat option.

Let us know how it goes!

Kevin, AT&T Community Specialist

0