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silvr255's profile

Contributor

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1 Message

Tue, Nov 17, 2015 5:39 PM

LG G3 keeps restarting

My LG G3 keeps randomly restarting itself on its own and will no longer load certain apps. I've had it since March 2015. I've been trying to research the issue and it seems like most people are blaming a faulty battery. Has anyone else had this issue and can confirm or deny this?

Community Support

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15.2K Messages

6 y ago

Hi there @silvr255,

 

I’m sorry to hear your device is constantly rebooting; I’d be glad to help you out!

 

  1. Open the Google Play Store app.
  2. Tap Menu > My Apps.
    • Apps with available updates are labeled Update.
  3. Tap Google Play Services App.
  1. Tap Menu and check the box next to Auto-update.

 

If this does not work for you then please let us know to escalate the issue further.

 

Thanks,

Michelle

Contributor

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1 Message

6 y ago

My LG G3 is doing the same thing.  It mostly hapens when I am taking pictures.  But, it seems to be happening way more often now. I think it happens less when it is plugged in. 

Contributor

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1 Message

6 y ago

Mine is doing the exact same thing!  And its mainly when i do anything with pictures.  But if i throw it on the charger while it rebooting, it stops rebooting.  I just ordered a new battery, hope thats all it is.  But i am at the point i want to throw it through the window!!

Contributor

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1 Message

6 y ago

Mine is doing same thing. I have set it back to factory default as if a new phone and still keeps rebooting.  Use to you could have it plugged in and it would atleast stay on but now it just keeps rebooting.

Contributor

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1 Message

6 y ago

I'm glad I'm not the only one experiencing this. it is frustrating. AT&T has not completed an update on the phone sice 9/2015. I'm thinking this is the problem. The company wants us to upgrade to a new phone as LG is now on G5. This happened to my S3 when the S5 came out as well.

Contributor

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1 Message

6 y ago


@yanquis wrote:

I'm glad I'm not the only one experiencing this. it is frustrating. AT&T has not completed an update on the phone sice 9/2015. I'm thinking this is the problem. The company wants us to upgrade to a new phone as LG is now on G5. This happened to my S3 when the S5 came out as well.



Don't do it! The LG G5 has the same issue! My husband and I got our phones on the 28th of April. I took mine back and exchanged it on May 2nd due to some issues and my husband had to take his back and exchange his on the 5th due to the reboot issue. He went ahead and switched to the S7, but I went ahead and took my chances with another G5. As of today my G5 is now rebooting itself as well and unfortunately I will be reluctantly returning it for an S7 😞

Voyager

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2 Messages

6 y ago

I am having the same problem with my LG G3 Phone - shuting off and rebooting. Is AT&T working on a soloution to correct this problem.

Voyager

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2 Messages

6 y ago

This may have started after the Android Marshmellow update is that the problem

Contributor

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1 Message

5 y ago

 Mine was already set to Auto-Update.   Sounds like this is more than a setting issue reading all the posts.  Please advise as to what AT&T is doing about this.  I'm ready to throw my phone out the window because it's unusable most of the time.

Contributor

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1 Message

5 y ago

I am seeing this frequent reboots after recent security patch upgrade . When you launch google Maps / chrome or  even open camera , phone will restart . 

Sometimes top shortcut slidebar stops functioning , requires manual restart for it to work. All these problems started recently . ATT any solutions for this ???

Contributor

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3 Messages

5 y ago

So I bought a new phone.... suspicious thing is that as soon as I did, the problem on the LG STOPPED completely. While I can no longer make calls on the phone, pictures, internet at home, everything works just fine and no rebooting.  So.... it is not an issue with the actual phone but must be with something AT&T's service, not the LG phone itself.  Suggestions? I'm going to go back and talk to someone about it. My son's LG is starting to do the same thing.

Contributor

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1 Message

5 y ago

My LG3 couldn't authenticate through Wi-Fi or find the SIM card. I was informed by AT&T and LG that my phone must be sent to LG. I sent it to them. After receiving it back, it will now not only not authenticate through Wi-Fi but also randomly reboots. I have rebooting paper weight. Coincidentaly, the problem initially occurred a week after I was eligible for an upgrade.

Contributor

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1 Message

5 y ago

Mine started right after my 2 years was up too!!!! Does @att or @LG do this through software so we have to replace them? Loved my LG G3 up to this point. Mine quit working at the worst possible time when my wife was emergency hospitalized for 3 weeks and I was long from home! Probably my last LG product!

Contributor

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2 Messages

5 y ago

This thread is interesting. ... My contract ends in February 2017, and like many people here I've been wondering if these issues aren't the result of planned obsolescence to force customers to buy a new device. It's a bit of a conspiracy theory, but in this day and age, that type of tactic would not surprise me.

 

My LG G3 started acting erractically about a week ago: Rebooting spontaneously; Wi-Fi failing to connect or not seeing the network; data function turning itself on even though I keep turning it off.

 

I've tried everything I could think of, even going as far as a factory reset, but the issue persists. An AT&T Online Tech Support specialist said my SIM card could be at fault. His diagnostic revealed it is one digit off from what it should be (4 instead of 3, whatever that means) and that it likely came from a wrong vendor. That is surprising, to say the least, since I bought the phone from AT&T almost two years ago.

 

The tech specialist suggested I go to an AT&T Corporate store to get a free replacement. He emphasized "corporate store," because a retail location would charge for the the SIM card.

 

While researching this issue, I've also come across several threads that suggest a faulty battery may be at fault. A new battery is not too expensive, so it's worth a try.

Contributor

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3 Messages

5 y ago

Same story and issues and conversations I dealt with. Within a week my sons LG started doing the same. All evidence points towards just what you wrote.... planned obsolescence but I'm not sure if the practice is ATT OR LG. I assumed LG but as I researched, think maybe ATT as it seemed to be the communication between ATT and phone. The second I bought a new phone, my LG worked perfectly.... no rebooting at all ( obviously no longer making calls, either, but access to internet and all other functions worked fine).
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