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Contributor

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2 Messages

Sun, Dec 2, 2018 9:22 PM

LG G Pad F 8.0

My keyboard keeps crashing, I have already cleared the cache.. It does no good. Plus my tablet takes forever to load when I first turn it on. Can someone please help me? Thanks

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Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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113.7K Messages

a year ago

Hello @NicksWoman17, and thank for reaching out to the AT&T community for help!

 

There could be certain issues with the LG G Pad such as an app that may have a bug attached, in which could cause the device to load slowly, freeze, or crash. To prevent those problems, you can try these options:

  • Update recently installed applications
  • Remove recently installed applications on by one
  • Check the current software version on you LG G Pad. Note: From the home settings, tap the Settings Icon > Scroll and tap About Tablet. > To view current software version, tap Software Info.
  • Check for new software updates for LG G Pad. Note: From the device home screen, tap Settings > Scroll to and tap About Tablet > Tap Software Update, then update Update Now.

If the device issues still continues, you can also visit our Troubleshoot & Resolve Article and select which device help tutorial for further assistance.

 

We hope this information helps.

 

Dwight, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

 Now not only is that happening, but when I am on a game it closes out and goes back to the home screen. This really stinks alot

Brand User
ATTHelp

Administrator

 • 

113.7K Messages

a year ago

Hey there, @NicksWoman17!

 

Try resolving your experience by troubleshooting your device as recommended in our previous reply to you. Also, if your experience persists despite the first step, there's always the option of performing a device reset.

 

Let us know if this helps!

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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