Skip to main content
AT&T Community Forums
J

New Member

 • 

1 Message

Fri, Oct 23, 2020 8:24 AM

Latest update issues

After the latest update my LG-K40 has been freezing and sluggish. Are there any known fixes?

Responses

Brand User
ATTHelp

Community Support

 • 

140.2K Messages

a month ago

Hey there @Jroudon!

 

One step you can take which may help resolve your device's sluggish performance and constant freezes is to perform a Factory Reset of your device. Allow us to assist.

 

We invite your to visit our Device Support tool to first backup and save your device before performing a Factory Reset. After selecting your make and model select Backup & storage then make your selection. Once that completes, select Troubleshooting then Reset device.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question