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J

New Member

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1 Message

Friday, October 23rd, 2020 8:24 AM

Closed

Latest update issues

After the latest update my LG-K40 has been freezing and sluggish. Are there any known fixes?

Community Support

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225.6K Messages

3 years ago

Hey there @Jroudon!

 

One step you can take which may help resolve your device's sluggish performance and constant freezes is to perform a Factory Reset of your device. Allow us to assist.

 

We invite your to visit our Device Support tool to first backup and save your device before performing a Factory Reset. After selecting your make and model select Backup & storage then make your selection. Once that completes, select Troubleshooting then Reset device.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

ACE - Guru

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1.1K Messages

7 months ago

@Jroudon

Have you tried simply rebooting or restarting the phone?

Sometimes it's as simple as that.

(edited)

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