Latest update issues

Hey there @Jroudon!

One step you can take which may help resolve your device's sluggish performance and constant freezes is to perform a Factory Reset of your device. Allow us to assist.

We invite your to visit our Device Support tool to first backup and save your device before performing a Factory Reset. After selecting your make and model select Backup & storage then make your selection. Once that completes, select Troubleshooting then Reset device.

We hope this info helps.

Lar, AT&T Community Specialist

@Jroudon

Have you tried simply rebooting or restarting the phone?

Sometimes it's as simple as that.