Contributor
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2 Messages
Latest software update. Check charging cover
Please help me get this message to someone doing device QA.
I have the S4 Active and have discovered a nuisance issue that is beginning to get under my skin. With the recent update to 4.4, AT&T feels it is necessary to remind you to close the charging port after each charge, as if you could forget. Fair enough, except there are some of us who don't use the charging port. This phone was touted as being capable of charging wirelessly (with the required adapter). Now every time I pick up my phone, the screen lights up with a reminder. Many of us probably sit at a desk for a few hours a day. Imagine every time you get a text or make a call....
Please give us some ability to acknowledge this and stop the pop-up. This IS an option on the S5.
I called the local repair office (ATT owned) to ask if there is anything they can do. After abruptly being told "no" I was immediatley brushed off with the good ol' "Anything else I can help you with"?
ms_unicorn
Former Employee
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4.9K Messages
9 years ago
Hello, RyanH80!
Thanks for posting. I'm sorry to hear that this pop up keeps appearing. We would be happy to look into this for you and see if maybe there is a workaround, so please click here to send us a private message.
In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, feel free to message me with any other questions or concerns.
-Mariana
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