Lack of notification for text messages when phone has been idle for a given time.

We'll be happy to assist you with your message notifications @EddieG3.

Here are some steps to turn your notifications on/off.

• From the home screen, select the Messaging app.
• Select the Menu icon, then select settings.
• Select the desired option to access the desired settings.
• Select Advance to access Advance message settings.
• Turn notifications on or off: Select the Notifications switch.
• Access MMS settings: From the advanced settings screen, select the desired switches under MMS.

Let us know how this works. Thanks for reaching out to AT&T Community Forums.

Heather, AT&T Community Specialist

Thanks but I myself have gone through the menus multiple times before ever calling and then also going through them with the AT&T support on the phone and also going into two stores so far and letting them go through the phone and still does this if the phone has been idle for a given time. Could it be some kind of provision in the system or a software glitch or such? 

Thanks for the response, @EddieG3.

This sounds like a problem with the device itself. When did you receive the phone from us? Sharing this information will let us know if you're still within the Buyer's Remorse period. 

Here are some important facts to know about BRE: 

• Original proof-of-purchase is required.
• Equipment in like-new condition with all original hardware and accessories; representative is responsible for ensuring these conditions are met.
• We should not accept any returns over 14 days. Exceptions include returns for CRU returns (up to 30 days).
• Equipment returned more than 14 days after purchase are not eligible for a Buyer's Remorse return.
• The day of purchase counts as day 0 and the beginning of the next day is day 1 of the 14-day return period. Example: A phone bought September 22 can't be returned later than close of business October 6.
• A customer can exchange equipment/accessories once within the 14-day Buyer's Remorse (BRE) period from the date originally purchased or shipped.

Please meet us back here with that information, and we'll take it from there. 

Sydne, AT&T Community Specialist

This phone showed up at my house out of the blue 10/16/2021 and said it was the replacement for the phone I was using at the time since it was not going to work on your system after 2/2022. 

We are here to help with your delayed message notifications concern EddieG3!

If you haven't already, please power cycle your device and reinsert your SIM Card to reset your device. Also, reset your network settings to refresh your connection. Go to the notification bar>Settings icon>System>Reset options>Reset Wi-Fi, mobile & Bluetooth>Reset settings>Reset settings again to confirm. 

Ensure that your message notifications is turned on by navigating to the Message app>Menu icon>Settings>Notifications/Vibrate/sound>Toggle on. Turn on your lock screen notifications by swiping down the notification bar> Settings icon>Apps & notifications>Notifications>Notifications on lock screen. Check your device storage to ensure that you have enough space to allow all apps to function properly.

Lastly, check out our helpful troubleshoot & resolve tool to help fix your message notification concerns. You'll need to navigate to Fix my wireless>Sign in to start. 

Let us know if this helps! Thank you for reaching out to the AT&T Community Forums!

Rhoda, AT&T Community Specialist 

I removed SIM card along with battery and reinstalled and did the reset and also checked the settings which I know are working because when I send a text from another phone and have had mine unlocked it both vibrates and makes notification sound. Memory looks good. The more I try it the more I am seeing what it is doing if phone has been unlocked and receives a text I immediately receive it. I let it sit for approx. 4 minutes and text it and immediately received text. Then I let it set idle for at least 5 minutes or just over and sent a text and then no notification. Instead of waiting until who knows when it may alert me I went ahead and unlocked phone and then it immediately notifies me and pops up on the screen. In speaking with another friend of mine that has an iPhone on a different system said they are experiencing  very similar situation with notifications being delivered late. I always as far as I know receive all messages sent just not always in a timely manner if phone hasn't been unlocked in the last 5 minutes or so.

Hi EddieG3! Let's address your your delayed message notifications concern!

Since we exhausted all troubleshooting steps. We recommend returning the device with the prepaid shipping label that came with it, if your device is under the 14 days buyer's remorse period. Please make sure your device does not have physical or liquid damage that isn't covered by warranty. 

Reach back to us if you have passed the buyer's remorse period or are unable to locate the shipping label and we'll help you with the next steps of your warranty exchange. 

We hope this helps! Thank you for reaching out to the AT&T Community Forums!

Rhoda, AT&T Community Specialist 

I’m having this same issue along with other apps notifications being delayed as well. So far Apple has not been able to figure it out. Did you end up finding a solution?

Yes I did, ended up trying the messages app instead of the messaging app that came on the phone which was loaded with the android 10 go edition. That solved my delayed text messages issue I was having. Since then I have also gotten another phone and it runs on the regular android 13 and the regular google messages app and or same as the one I loaded on the previous phone and have had no issues with delayed texts.