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What is happening with 3G?
S

New Member

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2 Messages

Tue, Sep 1, 2020 12:12 PM

kyocera phone only receiving certain calls

I am only receiving calls from select numbers.  When my wife calls it always goes straight to voicemail and doesnt even show up as a recent call.  This is happening from other people also.  However I can receive calls from other people.  I have tried everything to get this fixed except a whole reset which I don't want to do.  This is my business phone and am about to switch carriers since I can't get through to ATT.   Any suggestions???

ATTHelp

Community Support

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176.5K Messages

1 y ago

We can definitely help you receive calls, @Steveski.

We understand how important every call is and will be happy to provide a few suggestions. Depending on the model - first check you device settings to determine if your device has call blocking features built-in.

Please check out Block unwanted wireless calls and messages and let us know if it applies. Thank you!

Keny, AT&T Community Specialist

New Member

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2 Messages

1 y ago

We checked the call blocking and its showing that I can receive all calls.  Its been well over a week and still can't get a call from my wife's cell phone - straight to voice mail.   Some of my other business partners also can't get through and others can.  Makes me wonder how many of my customers can't reach me.    Do you think I need to take it into one of your stores?

 

ATTHelp

Community Support

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176.5K Messages

1 y ago

Hi @Steveski,

 

Thank you for reaching back. We want you to be able to receive all important calls.

 

Since you stated that this started about a week ago, is there any changes you made to your device recently? Apart of the ones stated earlier, do you have any call filtering application or subscription? We are also curious to know if your wife experiences a similar incident when she calls other phone numbers.

A trip to the store may help, especially if this originated from a device settings error or a SIM card failure.

 

Please keep us posted.

 

Doyin, AT&T Community Specialist.

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