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The Samsung Galaxy S23
caranoking's profile

Contributor

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1 Message

Sunday, March 26th, 2017 7:14 PM

Issues with Beam air card installing on Android tablet

I recently purchased an Android Nextbook Ares 11A and I cannot get my Beam aircard to work on it. It should automatically install AllAccess when I plug it in but it doesn't and when I try to download AllAccesss from Google Play it says it is not compatible with my device.Help would be greatly appreciated! 

ATTHelp

Community Support

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215.2K Messages

6 years ago

Hello @caranoking!

 

I can understand your wishes to utilize your aircard as soon as possible with this Nextbook. I’ll be more than happy to go over additional details now regarding this issue!

 

Upon further research, I do see this quad-core tablet does run off an Android processor of version 5.0. Currently, All Access is only supported with certain platforms. I apologize, but at this time Android is not compatible with All Access. For a complete listing of connections, please click here. Select your make and model phone > View all Tutorials > About your Device.

 

I hope this is helpful. Have a good rest of your week!

 

Shenoah, AT&T Community Specialist

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