Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
The Samsung Galaxy S24
F

New Member

 • 

2 Messages

Tuesday, September 14th, 2021 12:06 AM

Is it possible to switch carriers?

Hi, I've wanted to try to switch carriers for my At&t Samsung Edge S7, however when I put in the new carrier's SIM card it gives me a crossed out circle icon and doesn't allow me to enable mobile data. Are the phones forced to only use At&t or is there a way to use the new carrier?

Accepted Solution

Official Solution

ACE - Expert

 • 

64.7K Messages

3 years ago

Your phone is locked to ATT unless you have gotten it unlocked. To unlock, use the unlock portal: https://www.att.com/deviceunlock/

New Member

 • 

2 Messages

3 years ago

I have unlocked my phone, yet it still isn't showing me the option to turn on mobile data.

Community Support

 • 

232.3K Messages

3 years ago

Hello, @ ! Allow for us to further investigate into your unlocked mobile device!

 

We've noticed that you mentioned you're mobile device has been unlocked yet it is not allowing you the option to turn on mobile data. Have you contacted your current service provider for assistance with this feature?

 

 

As previously mentioned by @sandblaster to unlock a phone from AT&T's services, you would need go through our Device Unlock Portal. Before that has taken place, we highly recommend checking our Device Unlock Requirements. Once this has been taken completed you're device should be able to be used on another service provider's network. If you have any other inquiries or concerns, please feel free to reach out to us at any time, and we will gladly be of further assistance!

 

 

Thanks from the Forums Community!

 

 

Ty, AT&T Community Specialist

ACE - Expert

 • 

64.7K Messages

3 years ago

That would be an issue for your current carrier. Once the phone is unlocked, there is nothing more ATT can do for you. Are you sure the phone is compatible with that carrier?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.