IMEI not recognized, but it's a att phone
I purchased a pixel 7 about a week ago from att and I'm attempting to get it unlocked due to military orders, when using the att unlock portal it just says my IMEI is not recognized. I've called the support multiple times and they tell me it has to be done in store but the store says it's support. I've already emailed my orders and information to att but because the portal isn't working I don't think it's actually being seen.
Thank you. -Hunter