We are aware of an outage currently impacting our Mobility users and are working to resolve it ASAP. For the latest info please visit our Service Outage Information page.
We apologize for this incovenience.
The Samsung Galaxy S24
Jackskellington's profile



2 Messages

Friday, April 5th, 2019 10:18 AM

I lost my Sim card and cant bypass the puk code it is blocked

I need help. When removing my sim card trade I accidentally pulled it out to fast and my sim card flew across the room and I cant find it no more and my bill is long over due. So I decided to insert a new sim card in for some odd reason it is telling me insert a puk code in and when I put it in I got a inncorrect message. My guess because it isn't a at&t sim card. Is there a way if I were to get a new sim card from at&t, Will that by pass it? I went to a at&t store and they was like they have no idea what it is and told me my best bet is Google. I see no help in that.20190404_054830.jpg


1 Attachment

ACE - Sage


115.9K Messages

5 years ago

An At&t store didn’t know what that was?  Was it their first day?  

Go to a company store and have a SIM card made for your number and account.  

A PUK is a security number on a SIM card preventing it from working in another phone.  

Network lock prevents your phone from working with a non At&t SIM card until you request and are approved to unlock it.


Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.