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ItsDavidTubeHD's profile

Tutor

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6 Messages

Thu, Apr 19, 2018 7:55 PM

I Factory Reset My S7 Edge And It Stayed On The June 1, 2017 security patch and It can't update

Samsung Galaxy S7 Edge Operating On Android 7.0

 

My phone says it is up to date. The Recent Update Is The July 2017 Patch Update. Can Someone Please Tell Me How Do I Update To The January 1, 2018 Security Patch Updates And Other Future Updates

Accepted Solution

Official Solution

GLIMMERMAN76

ACE - Expert

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23.4K Messages

4 y مضت


@ItsDavidTubeHD wrote:

But, I have a Metro PCS sim card. Does that cause a problem.


Yeah it does your not going to get updates EVER...  ATT only updates phones connected to the ATT network on ACTIVE ATT accounts.  

ATTHelp

Community Support

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200.1K Messages

4 y مضت

Good afternoon @ItsDavidTubeHD!


I can understand the importance of keeping your phone system up-to-date. I’ll be happy to help you with this!


To ensure you receive and install these updates, it is important to meet the following requirements:


  • The device must be connected to the AT&T network
  • Your phone needs to be fully charged and connected to Wi-Fi
  • Check and ensure the previous version is currently installed

For additional support, please visit the Troubleshoot & Resolve Tool. After logging into your account, select Software update to follow a personalized guide.


Thank you for reaching out and have a wonderful day!


Anabel, AT&T Community Specialist

Tutor

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6 Messages

4 y مضت

But, I have a Metro PCS sim card. Does that cause a problem.

Tutor

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6 Messages

4 y مضت

Why?
GLIMMERMAN76

ACE - Expert

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23.4K Messages

4 y مضت


@ItsDavidTubeHD wrote:
Why?

Because that is how ATT wants to do it...  You have to be a ATT customer connected to a ATT tower...  They have a database that gets checked before att will allow the download.  ALL att updates are FOTA(firmware over the air)..

Tutor

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6 Messages

3 y مضت

Nvm, after a long time, I just changed the firmware to a US unlocked (no bloatware) and recieving updates 🙂

GLIMMERMAN76

ACE - Expert

 • 

23.4K Messages

3 y مضت


@ItsDavidTubeHD wrote:

Nvm, after a long time, I just changed the firmware to a US unlocked (no bloatware) and recieving updates 🙂


Yelp but I can't tell you to do that or I would for sure...

Tutor

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6 Messages

3 y مضت

I already changed the firmware to SM-G935U 🙂

 

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